听下面一段较长对话，回答以下小题。
1.What’s wrong with the woman’s computer?
A. The keyboard was broken.
B. The mouse didn’t work.
C. The screen went black.
2.Who might the man be?
A. A repairman.
B. The woman’s husband.
C. The woman’s colleague.
3.What will the man do at once?
A. Fix the computer.
B. Take the computer away.
C. Save the files for the woman.
听下面一段较长对话，回答以下小题。
1.What information is needed by the woman?
A. The man’s phone number.
B. The shipping date.
C. The man’s email address.
2.When were the gifts supposed to arrive?
A. Two days ago. B. Seven days ago. C. Ten days ago.
3.How does the man probably feel in the end?
A. Excited. B. Confused. C. Frustrated.
听下面一段较长对话，回答以下小题。
1.Who is the man?
A. A customer. B. An office worker. C. A hotel worker.
2.What time must the woman leave her room tomorrow?
A. By 12:00. B. By 2:00 p.m. C. By 5:00 p.m.
3.What can we learn from the conversation?
A. The hotel offers good service.
B. The hotel has very strict rules.
C. The woman feels unhappy about the service.
听下面一段较长对话，回答以下小题。
1.How are the speakers talking?
A. Online. B. In the office. C. On the telephone.
2.How much will the man have to pay?
A. 6 pounds. B. 12 pounds. C. 16 pounds.
What does the man mean?
A. He is very excited about the news.
B. He doesn’t pay attention to sports.
C. He wishes a different team had won.
What will the young woman probably do?
A. Write a paper.
B. Ask her mother for help.
C. Help the man with his homework.
