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假定你是李华,两月前你从海外代购网店订购了一套书虫系列读物,昨天才到货,且包装破...

假定你是李华,两月前你从海外代购网店订购了一套书虫系列读物,昨天才到货,且包装破损,数量不足。请你根据以下提示,给该店店主Bob写一封投诉信:

1. 介绍购物情况;

2. 反应存在问题;

3. 提出解决问题的方案。

注意:1. 词数100左右;

2. 可以适当增加细节,以使行文连贯;

参考词汇:complaint n. 投诉Bookworm Series 书虫系列读物

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Dear Bob, I am one of your customers. I ordered a set of Bookworm Series on your website two months ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Yours, Li Hua 【解析】 这篇书面表达属于应用文写作,要求写一封投诉信。 题目要求假定你是李华,两月前你从海外代购网店订购了一套书虫系列读物,昨天才到货,且包装破损,数量不足。请你根据以下提示,给该店店主Bob写一封投诉信:1. 介绍购物情况;2. 反应存在问题;3. 提出解决问题的方案。分析可知,应该以第一人称为主,用一般过去时和一般现在时进行写作。要点已经给出,要求考生根据提纲自己发挥拓展,考生要先想好写哪几点,运用合适的语法规则和词汇把各要点都准确表述出。描述要尽量选择简洁的语言,难点在于选择词汇和句型,可以灵活运用高级词汇和固定短语准确表述。还要用适当的连接词把句子连接起来,这样文章显得更连贯。
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