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International Airport Sheremetyevo Mosco...

International Airport Sheremetyevo Moscow

If You've Lost Personal Belongings

On Board            --Contact the airline’s representatives

At the Airport         --Contact:

-- Sheremetyevo Police Department

……………………………………+7(495)578-22-55

--Unclaimed luggage storage room in Terminal C

……………………………………+7(495)578-23-26

--Umclaimed luggage storage room in Terminal D

……………………………………+7(499)500-65-52

(domestic flights)

+7(495)753-86-41

(international flights)

When collecting Lost and Found items, you shall have an identification document, a boarding pass or a ticket,and also to indicate a place where the items were lost and prove they are yours.

If Your Luggage Is Lost or Damaged

Before leaving the arrival area, please turn to the Lost and Found counter to file a report. The written claim shall be submitted to the airline company not later than seven days from the time when the luggage was to be collected.

If your luggage is not found withintwenty-one days of the time when the claim was filed, you have the right to claim damages in the amount of not more than 600 rublesper kilogram. Amount refunded(退款) for a hand luggage lost through the fault of an airline is not more than 11,000 rubles regardless of its weight. Amount refunded for damaged luggage is calculated based on the same tariffs(关税).

Keep your flight documents (a ticket, boarding pass, luggage tag, anddelayed luggage report filed at the airport) untilthe end of the procedure for searching for your luggage.

Current information on luggage-tracing results

……………………………………+7(495)578-76-65

Lost and Found service of Aeroflot Airlines

……………………………………+7(495)544-33-25

(from9:00to20:00)

+7(495)753-86-41

(24 hours)

For further information please contact the airline.

1.What should you do if you find your personal possessions lost on board an airplane?

A. Submit a claim to the company. B. Go to the Lost and Found counter.

C. Contact the airline’s representatives. D. Contact the unclaimed luggage storage room.

2.How much money can you claim if your 20-kilogram hand luggage is lost?

A. 600 rubles. B. 11,000rubles at most.

C. 12,000 rubles at least. D. 12,000 rubles at most.

3.Which number will you probably dial to see whether your lost luggage has been found?

A. 7(495)578-76-65 B. 7(495)544-33-25

C. 7(499)500-65-52 D. 7(495)753-86-41

 

1.C 2.B 3.A 【解析】 试题文章介绍了莫斯科Sheremetyevo国际机场有关个人物品丢失及赔偿情况的一些规定及联系方式。 1. 2. 3.
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