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How to Make a Complaint in English Most ...

How to Make a Complaint in English

Most of us do not enjoy complaining. But sometimes we must do it to get a solution.1.. An effective English complaint often has the following three steps.

Explain the problem

To do it effectively, you must use polite and respectful language.2..For example, if you are at a restaurant and the server forgets to bring your drink, saying “You didn’t bring my drink” may be too direct. It may sound critical and cause the server to become defensive. So you can use phrases to politely explain your problem.

State your feelings

This step is often not necessary.3.. Some problems have easy and quick solutions. For example, politely telling people that they forgot something or overcharged you usually leads to a speedy solution. But imagine that you are receiving poor service.4.. In these cases, you need to politely express how you feel.

5.

The third step is to ask for action to be taken on the problem. This is an important step. Depending on who the listener is, you or they may need to ask someone else to take action.

A.Ask for action

B.Blame the problem on them

C.You should avoid complaining

D.It will depend on how bad the problem is

E.In English,polite language is usually indirect

F.Today,we will tell you how to make a complaint in English

G.Or,maybe there is a continuing problem in your apartment building

 

1.F 2.E 3.D 4.G 5.A 【解析】 本文是一篇说明文,介绍了如何用英语投诉的几个步骤。 1. 空前说我们大多数人不喜欢投诉,但有时我们必须这样做才能解决问题,空后又说有效的英语投诉通常有以下三个步骤,此处需要一个承上启下的过渡句,既要对应上文提到的“投诉”话题,又要引出下文介绍的用英语投诉的几个步骤,故F项(今天,我们将告诉你如何用英语投诉)符合语境。 2. 空前说投诉时必须使用礼貌和尊重的语言,空后又说例如,如果在一家餐馆,服务员忘了带饮料,你说“你没带我要的饮料”可能太直接了,这是对空处的举例说明,说明英语中的礼貌用语是间接的,故E项(在英语中,礼貌用语通常是间接的)符合语境。 3. 空后说有些问题可以简单、快捷地解决(不必表达你的感受),有些问题则需要表达你的感受,这说明是否需要表达你的感受要看是什么问题,故D项(这要看问题有多严重)符合语境。 4. 空前说想象一下你收到的物业服务很差,空后又说在这些情况下,你需要礼貌地表达你的感受,这说明此处应该会提到与前面类似的一种情况,故G项(或者,也许你的公寓楼一直存在问题)符合语境。 5. 此处为本段小标题,根据本段内容,特别是第一句“The third step is to ask for action to be taken on the problem.”(第三步是要求对这个问题采取行动)可知,本段主要讲的是要求采取行动解决问题,故A项(要求采取行动)符合语境。
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