Question

To: [e-mail]

Date: Monday, 7th October, 3:34 p.m.

From: [e-mail]

Subject: Complaint

Dear Mr. Price,

I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing(失望).

It was my son’s birthday so we booked a non-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking area. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.

Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach(蟑螂)in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(作料).When we told her it had legs, she apologized

(=said sorry) and took the food away.

    We asked for the pay for my wife’ s meal bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The headwaiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced(被迫)to pay.

    The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.

    You can contact me at 742-3254 or through e-mail if you want more information.

    Thank you for your attention.

                                                                    Yours sincerely,

                                                                    Raymond Yuen

1. The headwaiter didn’t believe Mr. Yuen because _______.

A. the waitress hadn’t told him about what happened

B. he believed that the cockroach was garlic

C. he didn’t want to pay Mr. Yuen back

D. the manager was on holiday

2. What does Mr. Yuen want to pay for now?

A. Nothing.        B. Two meals.

C. Three meals. D. Only the drinks.

3. Mr. Yuen wanted Mr. Price to ______.

A. say sorry to his family

B. let the headwaiter stop working in the restaurant

C. get the headwaiter to say sorry

D. get the headwaiter and Janet to say sorry

Answer

1.A

2.A

3.C

【解析】

试题分析：这篇文章主要是作者给餐厅经理写的一封投诉信，告诉他他们餐馆的服务质量部令作者满意。

1.细节理解题。根据文中I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced(被迫)to pay.

可知领班不相信我，是因为服务员没有告诉他发生什么了。可知选A。

2.细节理解题。根据文中The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal.可知作者要饭店全额退款。可知应选A。

3.3】细节理解题。根据文中The waitress, Janet, was always friendly, but I would like an apology from your impolite headwaiter and a full refund(退款)for our meal.可知作者希望得到领班的道歉，故选C。

考点：日常生活类短文阅读。