Dear Sales Manager,
I am writing to complain about what one of your saleswomen has done. Last Sunday, I went to your store to look for a T-shirt. When I asked a saleswoman, Ms Wang, for help in finding my size, she told me that she was busy and said impolitely that if I couldn't find one, it meant the store didn't have it. I couldn't stand it. Would you mind answering my questions?
What is a saleswoman's job?
What quality- should a saleswoman have?
What do you think of Ms Wang's behaviour?
Do you care about a customer's feeling? Why or why not?
I felt Ms Wang was rude. I hope you deal with it seriously. I look forward to hearing from you soon and a more pleasant shopping experience at your store next time.
Best wishes
Cathy
1.What is this?
A. A complaint-letter. B. A thank-you letter.
C. An advertisement. D. An invitation letter.
2.What does Cathy think of Ms. Wang?
A. Helpful. B. Impolite. C. Kind. D. SelfiSh.
3.What is NOT Cathy's wish?
A. She can have a pleasant shopping experience next time.
B. The manager can deal with her letter seriously.
C. The manager can give her a reply.
D. She can get her money back.
When I was in primary school, I had a big argument with a boy in my class. I can’t________what it was about, but I have never forgotten the________I learned that day.
I was sure that I was right and he was wrong. ________, he strongly believed that I was wrong and he was right. The teacher decided to teach us a lesson. She________a good idea. She brought both of us to the front of the class and placed him on one side of her gray desk and me on________. In the middle of the desk was a large, round object. It was________for me to see that it was black. She asked the boy what color the object was. “________” he answered in a loud voice.
I couldn’t________that the object was white considering that it was certainly black! One more argument started between the boy and me, this time_________the color of the object.
The teacher told me to go and stand where the boy was standing and told him to come and stand where I had been. We changed________, and then she asked me what the color of the object was. I ________answer, “White.” It was then that I knew what was wrong. It was an object with two_________colored sides, and from his side it was white. ________from my side it was black.
My teacher taught me an important lesson that day: You must______in other person’s position (位置) and look at the situation through their eyes in order to______understand their ideas.
1.A. remember B. know C. explain D. understand
2.A. class B. lesson C. subject D. thing
3.A. Therefore B. Also C. However D. Too
4.A. came up with B. went on with C. got along with D. kept up with
5.A. another B. other C. others D. the other
6.A. hard B. close C. lucky D. easy
7.A. Red B. White C. Grey D. Black
8.A. realize B. describe C. believe D. know
9.A. like B. against C. about D. unlike
10.A. ideas B. objects C. opinions D. places
11.A. could B. should C. had to D. shall
12.A. similarly B. differently C. brightly D. difficultly
13.A. But B. Still C. Or D. Always
14.A. appear B. face C. hide D. stand
15.A. truly B. carefully C. simply D. differently
— My sister has achieved her goal after years of hard work.
— Great! ________
A. A friend in need is a friend indeed.
B. Many hands make light work.
C. Where there is a will, there is a way.
D. One tree can’t make a forest.
—We can not bring any snacks at the sports meeting.
—_______.
A. Neither do we B. Neither can we
C. So do we D. So can we
--- Can you please tell me something about life in the future?
---Oh, maybe in the future, people will _______ by robots.
A. cared for B. be taken good care
C. be cared for D. look after
— Did Jenny play the role _______ the princess in the play?
— Yes, she did. The prince saved her and fell in love _______ her.
A. with; at B. as; in C. of; to D. of; with
