Question

    Chloe Hawthorne, the owner of a famous restaurant, received a letter from her regular customer one day.

19th January

Dear Ms. Hawthorme,

I’m writing to express my disappointment with the evening my wife and I spent at your restaurant two nights ago. While the food was, as usual, very good. I regret (感到遗憾) to inform you that the service from our waiter, Max, was most unsatisfactory.

First of all, when we arrived, we discovered our table overlooking the garden had been allocated to some other customers. The new table we finally received was by the door and when I complained, Max just laughed.

Furthermore, as we were sitting down, he said too much to my wife, which deeply embarrassed her. When our meal came, he served the food carelessly and at the end cleared the plates in an awful manner

I look forward to hearing from you with a satisfactory reply.

Rupert Metcalf

After reading the letter, Ms. Hawthorne left a message to Max:

Max, this is Chloe Hawthorne. I received a letter from Mr. Metcalf, one of our best customers. He complained about you in it. ________

Max wrote a letter to Ms. Hawthorne.

22nd January

Dear Chloe

I’m really thankful that you want to listen to my side of the story.

To start with. When Mr. and Mrs. Metcalf finally turned up, they were at least 45 minutes late. That’s why the table was allocated to some other customers.

As for the other table by the door, I went to a lot of trouble to set it up. When they complained about it. I couldn’t help laughing. But I have no reason to laugh at my customer.

Another thing, this business about his wife. I only complimented (恭维) her on her dress. She didn’t seem to mind.

OK. I admit I forgot to clear the table the way I was supposed to.

I apologize if I have caused you problems, but I’ve been really popular at the Café. Hope to hear from you soon.

All the best.

Max

1.Mr. and Mrs. Metcalf went to have dinner at Ms. Hawthorne’s restaurant on ________.

A.January 17th B.January 18th C.January 19th D.January 22nd

2.The underlined word “allocated” in Mr. Metcalf’s letter probably mean “________”

A.booked B.given C.cancelled D.divided

3.Which of the following complaints is NOT mentioned (提到) in Mr. Metcalf’s letter?

A.Max didn’t clear the table at all.

B.Max didn’t serve the food carefully.

C.Max talked too much to his wife.

D.He and his wife had to sit by the door.

4.In Mr. Metcalf’s opinion, Max was a _______ waiter.

A.hardworking B.generous C.responsible D.rude

5.What might Ms. Hawthorne say to Max in the message?

A.I’m really angry with you. I don’t want you to work here any 1onger

B.I’m really surprised at the complaint. I don’t want to trust what you say.

C.I’m really worried about the complaint. Tell me what happened on that night.

D.I’m really pleased with your work. You are very popular among customers.

6.According to Max’s letter, which of the following is NOT true?

A.Max didn’t clean the table as carefully as before

B.Max didn’t think he had caused Mrs. Metcalf to feel embarrassed.

C.Mr. and Mrs. Metcalf was too late to have their table reserved (预定的).

D.Max won’t work in the restaurant after he apologized to Ms. Hawthorne.

Answer

1.A

2.B

3.A

4.D

5.C

6.D

【解析】

文章讲述的是Chloe Hawthorne有一家很有名的餐厅，他的其中一位老顾客写信抱怨前几天吃饭时的不愉快尤其是对服务生Max的不满，当Hawthorne收到投诉之后，他把顾客的情况告诉了Max，Max写信说明了顾客投诉的当晚的一些具体的情况。

1.细节理解题。根据文中信件的开头19th January以及文中I’m writing to express my disappointment with the evening my wife and I spent at your restaurant two nights ago.可知，写信是1月19日，而吃饭是两天前，也就是1月17日，故选A。

2.词义猜测题。根据文中First of all, when we arrived, we discovered our table overlooking the garden had been allocated to some other customers. 首先，当我们到达时，我们发现我们俯瞰花园的桌子被……其他一些顾客。可知这里的allocated指的是“给”或者“分配给”，故选B。

3.细节理解题。根据文中The new table we finally received was by the door and when I complained, Max just laughed. Furthermore, as we were sitting down, he said too much to my wife, which deeply embarrassed her. When our meal came, he served the food carelessly and at the end cleared the plates in an awful manner.我们最终收到的新桌子就在门口，我抱怨时，马克斯只是笑了。此外，当我们坐下来的时候，他对我的妻子说了太多，这让她非常尴尬。我们吃饭时，他上菜时很粗心，收盘子也非常不礼貌。可知这里没有提到的是他没有擦桌子，故选A。

4.推理判断题。根据文中I regret (感到遗憾) to inform you that the service from our waiter, Max, was most unsatisfactory. 很遗憾地通知您，我们的服务生马克斯的服务最不令人满意。以及后文中提到的Furthermore, as we were sitting down, he said too much to my wife, which deeply embarrassed her. When our meal came, he served the food carelessly and at the end cleared the plates in an awful manner. 此外，当我们坐下来的时候，他对我的妻子说了太多，这让她非常尴尬。我们吃饭时，他上菜时很粗心，收盘子也非常不礼貌。由此推断出，他认为这个服务员很粗鲁，故选D。

5.推理判断题。根据文中Max wrote a letter to Ms. Hawthorne. 麦克斯给霍桑女士写了一封信。以及信中的内容可知，Hawthorne女士是要服务员Max把顾客当晚的情况再真实的描述一遍，到底发生了什么，所以C选项比较合适，故选C。

6.细节理解题。根据文中I admit I forgot to clear the table the way I was supposed to. 我承认我忘了按我应该的方式清理桌子。可知A选项是正确的，根据文中Another thing, this business about his wife. I only complimented (恭维) her on her dress. She didn’t seem to mind. 还有一件事，关于他妻子的事。我只称赞她的衣服。她似乎不介意。可知B选项是正确的；根据文中When Mr. and Mrs. Metcalf finally turned up, they were at least 45 minutes late. That’s why the table was allocated to some other customers. 当梅特卡夫夫妇终于出现时，他们至少迟到了45分钟。这就是为什么桌子被分配给其他一些顾客。可知C选项是正确的；根据文中I apologize if I have caused you problems, but I’ve been really popular at the Café. Hope to hear from you soon. 我很抱歉给你添麻烦，但我在咖啡馆很受欢迎。希望不久能收到你的来信。可知他并没有提到辞职的事情，故选D。