Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
1.
According to the text, people don’t complain because________.
|
A．they think complaining doesn’t work |
|
B．they consider it wrong to complain |
|
C．they don’t want to waste their time |
|
D．they don’t want to become unpopular |
2.
To complain about something, you should________.
|
A．wait until you come back home |
|
B．prepare for a long time |
|
C．talk to the manager directly |
|
D．try to solve the problem actively |
3.
What might be the best title for the text?
|
A．Get what you should get |
|
B．Complain as you please |
|
C．Take action to deal with problems |
|
D．Avoid trouble and don’t complain |
Bend over, take a deep breath and drink some water! This is just one of the hundreds of tips you might get if you have the hiccups(打嗝). Hiccups are so mysterious. We really don’t know why they start and why they stop.
Everyone has a favorite cure for a case of the hiccups. Some people think that a good scare is necessary to get well. Others eat a teaspoon of sugar. Still others drink a glass of water with a knife in it.
An American man named Jack O’Leary claimed to have hiccupped 160 million times over a period of eight years. He tried 60,000 cures, but none of them worked. Finally he prayed to Saint Jude, the saint of Hopeless cases, and his hiccupping stopped immediately.
It took a British plumber eight months to cure his hiccups. People from all over the world wrote him letters with suggestions for getting well. He tried them all, but the hiccups continued. Finally, he drank a “secret’’mixture someone had sent him. By that evening his hiccups were gone. Why did these cures work for these two men? No one really knows. But people who have studied many cases of hiccups have an idea. Hiccups usually go away if you believe in the cure.
1.
________might be the best cure for hiccups.
|
A．Special pills |
B．A spoonful of salt |
C．Cold water |
D．What you believe in |
2.
The plumber spent________in stopping his hiccups.
|
A．4 hours |
B．2 days |
C．8 months |
D．8 years |
3.
According to the passage, which of the following is TRUE?
|
A．We know why the hiccups start, but we don’t know how to stop them. |
|
B．Saint Jude is an expert in curing the hiccups. |
|
C．The British plumber drank a secret mixture given by an experienced doctor and then became well. |
|
D．Some people think that a good scare is a cure for a case of hiccups. |
4.
What is the main idea of this passage?
|
A．Different ways to stop hiccups |
B．What makes hiccups happen |
|
C．How to get hiccups |
D．Jack O’Leary’s hiccups |
That day I was later for school, so Mom offered me a 36 . I sat beside her in our car, daydreaming about my 37 . I’d be graduating from high school in a few months. I’d leave high school behind and do whatever I wanted. What 38 I do? Go to college? Or get a job in an office where I could 39 my way up?
Mom interrupted my thoughts.“Kassandra, do you 40 that?’’She asked just as we were 41 the railroad tracks. She stopped the car on the other side and 42 the window. “It looks like a child.’’ 43 ,I saw a small boy walking by himeself. The warning lights on the train tracks flashed 44 .The boy stayed where he was right in the middle of the 45 .The whistle sounded. There’s no 46 that train can stop in time!The boy jumped up and down and 47 at the engineer.
I took off running. My shoes flopped(松动) against my feet as I 48 , so I kicked them off. I ran faster. Stones crunched(发出刺耳的碎裂声) and flew under my 49 feet. The ground shook. God, let me get to him! The train was almost on top of him. I 50 the boy in my arms. Keep running! But something 51
me. I fell backward, away from the train. I pulled the boy with me onto safe ground. The train barreled(高速行驶)past. The noise was 52 . The wheels were so close that I could have reached out and touched one.
Once the train was out of 53 , I stood up. Mom ran up and hugged me. “Kassandra, I didn’t think you were going to 54 it !’’
I got ready for bed that night 55 looking forward to school the next day. I wanted to enjoy every moment in life.
1.
|
A．help |
B．favor |
C．hand |
D．ride |
2.
|
A．love |
B．future |
C．job |
D．university |
3.
|
A．would |
B．should |
C．could |
D．might |
4.
|
A．walk |
B．struggle |
C．feel |
D．work |
5.
|
A．see |
B．hear |
C．watch |
D．find |
6.
|
A．passing |
B．repairing |
C．crossing |
D．building |
7.
|
A．brought down |
B．rolled out |
C．pointed out |
D．looked out |
8.
|
A．At length |
B．Frankly speaking |
C．After all |
D．Sure enough |
9.
|
A．red |
B．yellow |
C．green |
D．black |
10.
|
A．streets |
B．train |
C．tracks |
D．roads |
11.
|
A．possibility |
B．problem |
C．way |
D．doubt |
12.
|
A．shot |
B．waved |
C．shouted |
D．laughed |
13.
|
A．ran |
B．drove |
C．thought |
D．walked |
14.
|
A．big |
B．bare |
C．fast |
D．quick |
15.
|
A．drew |
B．held |
C．led |
D．caught |
16.
|
A．attracted |
B．knocked |
C．struck |
D．pushed |
17.
|
A．deafening |
B．sounding |
C．exciting |
D．loud |
18.
|
A．fashion |
B．mind |
C．sight |
D．date |
19.
|
A．fetch |
B．do |
C．make |
D．get |
20.
|
A．thus |
B．already |
C．never |
D．still |
Teachers recommend parents________ their children under 12 to ride bicycles to school for safety.
|
A．not allow |
B．do not allow |
C．mustn’t allow |
D．couldn’t allow |
For many years, people________ electric cars. However, making them has been more difficult than predicted.
|
A．dream of |
B．had dreamed of |
C．dreamed of |
D．have dreamed of |
After graduating from college, I took some time off to go travelling, ________turned out to be a wise decision.
|
A．that |
B．when |
C．where |
D．which |
