Not too long ago ,an incident that happened at Walt Disney touched me greatly．A guest 36 out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she 37 her visit．She told the front-desk clerk she had had a (n) 38 vacation ,but was heartbroken about 39 several rolls of Kodak color film she had not yet 40 ．At that moment she was particularly 41 over the loss of the pictures she had shot at our Polynesian Luau , 42 this was a memory she especially treasured．
Now ,please understand that we have no written service rules 43 lost photos in the park． 44 ,the clerk at the front desk 45 Disney’s idea of caring for our 46 ．She asked the woman to leave her a couple rolls of 47 film ,promising she would take care of the rest of our show at Polynesian Luau．
Two weeks later the guest received a 48 at her home．In it were photos of all the actors of our show, 49 signed by each performer．There were also 50 of the public procession（游行队伍）and fireworks in the park ,taken by the front-desk clerk in her own 51 after work．I happened to know this 52 because this guest wrote us a letter．She said that 53 in her life had she received such good service from any business．
Excellent 54 does not come from policy (政策性的)handbooks．It comes from people who 55 —and from a culture that encourages and models that attitude．
1.A．working B．checking C．trying D．staying
2.A．expected B．realized C．paid D．enjoyed
3.A．disappointing B．wonderful C．uncomfortable D．important
4.A．taking B．dropping C．losing D．breaking
5.A．developed B．taken C．washed D．loaded
6.A．silly B．nervous C．calm D．sad
7.A．when B．where C．as D．which
8.A．covering B．finding C．making D．keeping
9.A．Excitedly B．Fortunately C．Therefore D．Quietly
10.A．understood B．reminded C．trusted D．discovered
11.A．workers B．guests C．managers D．clerks
12.A．printed B．shot C．unused D．recorded
13.A．film B．card C．camera D．packet
14.A．frequently B．personally C．alone D．actually
15.A．rules B．pictures C．handbooks D．performances
16.A．case B．work C．time D．position
17.A．story B．place C．photo D．show
18.A．only B．almost C．never D．nearly
19.A．advice B．experience C．quality D．service
20.A．care B．serve C．like D．know
The project is so designed that once _______ nothing can be done to change it．
A．starts B．having started C．started D．starting
There was a man crying over there．He _______ himself．
A．could hurt B．might hurt C．must have hurt D．might have hurt
______ a good result，the professor decided to do the experiment once more．
A．Not getting B．Getting not C．Not having got D．Having not got
Mr．Shaw can’t get promotion ________ his lack of qualifications．
A．thanks to B．for C．because D．because of
They are _______ little children that you can’t blame them ______ much．
A．so; so B．so; too C．such; too D．such; such
