How do apology languages work? Have you ever tried to apologize, only to be refused? It may be that you were offering a partial apology in a “language” , that was foreign to your listener．The five languages of apology include:
Apology Language 1: “I am sorry.”
List the hurtful effects of your action．Not “I am sorry if …”, but “I am sorry that…”．You might ask if they want to add any points that you have not recognized.
Apology Language 2:“I was wrong.”
Name your mistake and accept fault．Note that it is easier to say “You are right” than “ I am wrong”, but the latter carries more weight.
Apology Language 3: “ What can I do to make it right?”
How are you now? How shall I make amends(弥补) to you? How can I restore your confidence that I love you— even though I was so hurtful to you?
Apology Language 4: “I’ll try not to do that again.”
Engage in problem-solving．Don’t make excuses for yourself such as, “Well, my day was just so…” Instead, offer what you will change to prevent yourself from putting them in the same bad situation again．
Apology Language 5: “Will you please forgive me?”
Be patient in seeking forgiveness．They may need some time or greater clarification of your input from Apology Languages 1-4.
Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace.
1.The passage mainly talks about___________
A．5 tips for apologies that work B．5 ways of refusing apologies
C．the function of apology languages D．the importance of apology languages
2.According to Paragraph 1, your apology may be refused mainly because________
A．your listeners can’t understand your dialect.
B．your listeners can’t hear what you said clearly.
C．your apology is not sincere.
D．your apology is not expressed well enough.
3.When offering an apology, which of the following does the author prefer?
A．“You are right” B．“I am sorry if …”
C.“I was wrong.” D．“Well, my day was just so…”
4.In the last paragraph, the author tells us even if your apology may not be accepted, at
least ___________.
A．It’s your fault any more B．your mind will be at peace
C．your friend will make peace with you D．your apology is true to your heart
“ Are you too stupid to do anything right？”These words—said by a woman to a little boy who was obviously her son—were spoken 21 he had walked away from her．They boy returned, his eyes down-cast.
Not a 22 moment, perhaps, 23 small moments sometimes last a very long time．And a few words—though they mean 24 at the time to the people who say them—can have great 25 .
I recently heard a story from a man named Malcolm Dalkoff．For the last 24 years he has been a professional 26 ．Here is what he told me:
As a boy in Rock Island, Dalkoff was terribly 27 ．He had few 28 and no self-confidence．One day, his English teacher, Ruth Brach, gave the class an assignment（作业）．The students had been reading To Kill a Mockingbird．Now they were to write their own chapter that would 29 the last chapter of the novel.
Dalkoff wrote his chapter and turned it 30 ．Today he can not recall anything 31
about the chapter he wrote, or what 32 Mrs．Branch gave him．What he does remember is the four words Mrs．Brach wrote in margin（空白处）of the paper：“This is 33 writing.”
Four words．They 34 his life.
“ 35 I read those words, I had no idea of who I was or 36 I was going to be.”he said.“After reading her note, I went home and wrote a short story, something I had always been 37 of doing but never believed I could do.”
Over the rest of that year in school, he wrote many short stories and always brought them to school for Mrs．Brach to evaluate．She was 38 , tough and honest.“She was just what I
39 .”Dalkoff said.
His confidence 40 ．Dalkoff believes that none of this would have happened if that woman had not written those four words in the margin of his paper.
1.A．where B．why C．because D．when
2.A．wonderful B．difficult C．funny D．big
3.A．yet B．although C．for D．therefore
4.A．much B．little C．more D．most
5.A．meaning B．power C．force D．sense
6.A．writer B．player C．poet D．singer
7.A．sorry B．proud C．sick D．shy
8.A．books B．ideas C．friends D．chances
9.A．follow B．match C．decide D．improve
10.A．on B．in C．out D．down
11.A．more B．again C．special D．different
12.A．honors B．remarks C．prizes D．grade
13.A．poor B．serious C．good D．silly
14.A．changed B．damaged C．affected D．improved
15.A．Unless B．Until C．When D．While
16.A．what B．how C．where D．which
17.A．tired B．fond C．proud D．dreaming
18.A．strict B．kind C．encouraging D．praising
19.A．feared B．needed C．expected D．loved
20.A．grew B．lifted C．appeared D．returned
The traffic rule says young children under the age of four and ____ less than 40 pounds must be in a child safety seat．
A．being weighed B．to weigh C．weighed D．weighing
Joining the firm as a clerk, he got rapid promotion, and as a manager.
A．ended up B．dropped out C．came back D．started off
The living room is clean and tidy, with a dining table already ______ for a meal to be cooked.
A．laid B．laying C．to lay D．being laid
I have told you the truth． I keep repeating it?
A．Must B．Can C．May D．Will
