CBC is a famous air company which has over twenty planes carrying passengers and goods, flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2003 and 2004 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things carried by the plane are Baggage problems. Customer service refers to service work with passengers are not satisfied with. Over -sales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
|
Category（种类） |
2003 |
2004 |
|
Flight problems |
20.2% |
22.1% |
|
Baggage |
18.3% |
21.8% |
|
Customer service |
3.1% |
11.3% |
|
Over-sales of seats |
10.5% |
11.8% |
|
Refund problems |
10.1% |
8.1% |
|
Fares |
6.4% |
6.0% |
|
Reservation & Ticketing |
5.8% |
5.6% |
|
Tours |
3.3% |
2.3% |
|
Smoking |
3.2% |
2.9% |
|
Advertising |
1.2% |
1.01% |
|
Credit |
1.0% |
0.8% |
|
Special passengers |
0.9% |
0.9% |
|
Others |
6.0% |
5.3% |
|
Total Number of Complaints |
2,988 |
1,792 |
51．About how many complaints about Credit were received by the CBC in 2003?
A．28 B．29 C．30 D．31
52．By about what percent did the total number of complaints decrease from 2003 to 2004?
A．40% B．60% C．75% D．100%
53．If the circle graphs below show total consumer complaints for 2003, which graph shows a dark part that is about Flight problems and Refund problems together?
|
54．Which of the following statements can be inferred from the table?
a. In 2003 and in 2004, complaints about Flight problem, Baggage, and Customer service
together took about 50 percent of all consumer complaints received by the CBC Company.
b. The number of special passengers complaints was unchanged from 2003 to 2004.
c. From 2003 to 2004 the number of Flight problem complaints increased by more than 2 percent.
A．only a B．only b C．a and b D．a and c
55．From the passage we can know that .
A．customers are not satisfied with CBC
B．sometimes CBC sells more tickets than its plane’s fixed seats
C．CBC has more than twenty planes which fly to all the capital cities of the world
D．customers can only buy tickets with ready money
The eastern Indonesian Island of Komodo is proving a hit with adventurous tourists eager to catch a glance of the world’s largest lizard species. The island is the home of the huge lizard called the Komodo dragon.
A later species of the Jurassic period dinosaurs 130 million years ago, the Komodo dragon is in danger and has been placed under protection by the Indonesian government.
The huge lizard is called “Buaya Darat” by the local people who show great respect for the species. Tales handed down over generations of islanders speak of the dragon warning people of getting close to crocodiles.
The animal can reach a length of three meters when fully grown, gain a weight of about 135 kilograms and may live to an age of about 100 years. It digs a hole in the ground as deep as 9 meters and lay eggs---up to 30 at a time---that hatch in April or May. The newly hatched lizards, about 45 centimeters long, live in trees for several months.
Komodo dragons have been known to eat smaller members of the species and sometimes even other grown-ups. The Komodo dragon was first discovered in 1912 by a group of fishermen who protected themselves from a storm in the Banda Sea on the island.
Various species of the Komodo dragons are also found in Asia, Australia and Africa, but it is only on Komodo and the western tip of the neighboring island of Flores that they grow up to three meters long.
46. The message is mainly about .
the largest crocodile in the world B. the story of a dragon in Indonesia
a kind of huge lizard---the Komodo dragon
D. how the Komodo dragon was found and protected
47. Newly-born Komodo dragons .
A. dig very deep holes
B. are hatched in cold weather
C. are 30 centimeters long and weigh 45 kilograms
D. spend their first few months living in trees
48. Today Komodo dragons .
A. are protected by the local government
B. are hunted by Komodo fishermen
C. join in a special hatching program
D. live only on the Komodo Island
49. According to the passage, Komodo dragons .
are 9 meters long and live up to 80 years
are 3 meters long and live up to 100 years
weigh up to 135 kilograms and are 9 meters long
weigh 45 kilograms and live up to 135 years
50. The local people have great respect for the Komodo dragon because they believe ___
the dragon can prevent them from being attacked by crocodiles
the dragon has special curing power
the dragon is in great danger of dying out in its hometown
it takes thousands of years for the dinosaurs to become dragons
We are all called upon to make a speech at some point in life, but most of us don’t do a very good job. This article gives some suggestions on how to give an effective speech.
So, you have to give a speech — and you are terrified. You get nervous, you forget what you want to say, you stumble over words, you talk too long, and you bore your audience. Later you think, “Thank Goodness, it’s over. I’m just not good at public speaking. I hope I never have to do that again.”
Cheep up! It doesn’t have to be that bad. Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of your time doing your research. Then spend plenty of your time organizing your material so that your speech is clear and easy to follow. Use as many examples as possible, and use pictures, charts, and graphs if they help you make your points more clearly. Never forget your audience. Don’t talk over their heads, and don’t talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.
Just remember: Be prepared. Know your subject, your audience, and the occasion. Be brief. Say what you have to say and then stop. And be yourself. Let your personality come through so that you make person-to-person contact with your audience.
If you follow these simple steps, you will see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet? Give it a try and see what happens.
41．The main idea of this article is .
A．that you can improve your speaking ability B．that a poor speaker can never change
C．to always make a short speech D．that it is hard to make a speech
42．Paragraph 2 implies that .
A．many people are afraid of giving a speech B. many people are happy to give a speech
C．many people don’t prepare for a speech D. many people talk too long
43．The phrase “talk over their heads” means .
A．speak too loudly B. look at the ceiling
C．look down upon them D. use words and ideas that are too difficult
44．All of the following statements are TRUE except .
A．few people know how to make good speeches
B．a lecturer does not need to organize his speech
C．research is important in preparing a speech
D．there are simple steps you can take to improve your speaking ability
45．The title for this passage may be .
A．Do Not Make a Long Speech B．How to Give a Good Speech
C．How to Prepare for a Speech D．Try to Enjoy a Speech
语法结构（共10小题；每小题1.5分，满分15分）
阅读下面短文， 根据上下文填入适当的词语， 或使用括号中的词语的适当形式填空，并将答案填在答题卡上标号为31~40的相应位置。
Finishing their shopping at the supermarket, a middle-aged couple discovered their new car 31 (steal). They filed a report 32 the police station and a detective drove them 33 to the parking lot（停车场）to look for evidence.
To their 34 (amaze), the car had been returned 35 there was a note in it that said: “I apologize for taking your car. My wife was having a baby and I had to send her to the hospital as soon as possible. Please forget the 36 (convenient). There are two tickets 37 tonight's Rowan Atkinson concert.”
Their faith in humanity restored(恢复). The couple attended 38 concert. But when they returned home, they 39 （immediate） found that their house had been ransacked (洗劫). On the bathroom mirror was 40 note: “I have to put my kid through college somehow(设法), don't I?”
完形填空（共10小题；每小题2分，共20分） 阅读下面短文，
掌握其大意， 然后从21～30各题所给的四个选项（A、B、C和D）中，选出最佳选项。
Many people of my generation(代，一代) say that there is no hope for the future because of the way that 21 people behave today.
Their first argument（论点） is that when we were young we used to look after the 22 people in our community and help them. They also say that young people today don’t 23 about anything or anyone. However, I think the reason why we looked after older people was that we had no 24 . People had to live with their 25 and grandparents because they had no money. Young people today earn more and have more 26 to live where they want.
Their second argument is that in our day we didn’t expect to be given jobs ---and that young people now don’t look for jobs, but just complain（抱怨） about 27 . On the other hand, things were easier in the past and it was always easy to get a job if you had friends and contacts（关系）. It is really 28 today.
In conclusion I think there is hope for the 29 . This generation, like generations before them, has new 30 as well as old problems. If they learn from our mistakes the world will be a better place in future.
21. A. young B. old C. other D. our
22. A. old B. older C. elder D. eldest
23. A. know B. care C. complain D. look
24. A. money B. freedom C. choice D. help
25. A. friends B. children C. grandchildren D. parents
26. A. freedom B. money C. reasons D. hope
27. A. future B. wages C. work D. unemployment
28. A. easier B. harder C. impossible D. possible
29. A. young B. old C. future D. generation
30. A. opportunities B. hopes C. future D. world
第二节：读写任务（共1小题，满分25分）
阅读下面的短文，然后按照要求一篇150字左右的英语短文。
One night when my wife was preparing dinner, our little son took a piece of paper to her which read:
For washing the car---- $5.00
Playing with little sister---- $0.25
Getting a good report card----$5.00
For sweeping the common corridor--- $2.00
Total---$12.25
His mother looked at him standing there expecting payment. She picked up the pen and turning the paper over, this is what she wrote：
For 10 months I carried you---- No charge
For the toys, food and clothes ---- No charge
The full cost of my love ---- No charge
When he finished reading, he had big tears in his eyes. He looked at his mother and said, “Mummy, I love you!” Then he took the pen and in great big letters wrote on the “bill”: “All paid.”
[写作内容]
1. 以约30词概括短文的内容要点。
2. 以约120词，以“母爱无价”为题，记一件有关母爱的感人事件，并包括：
(1)、描述你的感受；
(2)、总结你对母爱的看法。
[写作要求]
(1)、你可以使用实例或其他论述方法支持你的论点，也可以参照阅读材料的内容，但是不要抄袭阅读材料中的句子； (2)、标题自定。
[评分标准] 概括准确，语言规范，内容合适，篇章连贯。
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