四、阅读理解（共20小题；每小题1.5分，满分30分）
阅读下列短文，然后从49－68各题所给的四个选项A、B、C和D中，选出最佳选项，并标在试卷的相应位置。
Everyone should learn to apologize. Apology languages do work. Have you ever tried to make an apology, only to be refused? It may be that you were offering partial apology in a “language” that was foreign to your listener. The five languages of apology include:
Apology Language 1: “I am sorry.”
List the hurtful effects of your action. NOT “I am sorry if…”, but “I am sorry that…”. You might ask if they want to add any points that you have not recognized.
Apology Language 2: “I was wrong.”
Name your mistake and accept your fault. Note that it is easier to say “You are right. ” than “ I am wrong.”, but the latter carries more weight.
Apology Language 3: “What can I do to make it right?”
How are you now? How shall I make amends for my mistake? How can I RESTORE YOUR CONFIDENCE that I love you even though I was so hurtful to you?
Apology Language 4: “I will try not to do that again.”
Engage in problem-solving. Do not make excuses for yourself such as: “Well, my day has just been so …” Instead, offer what you will change to prevent yourself putting them in the same bad situation again.
Apology Language 5: “Will you please forgive me?”
Be patient in seeking forgiveness. They may need some time or greater clarification of your input from Apology Languages 1-4.
Finally, your apology may not be accepted, but at least you know that you have been faithful in offering a sincere olive branch of peace.
49. According to the 1st paragraph, your apology may be refused mainly because ________.
A. your apology is not made loudly enough
B. your apology is not expressed well enough
C. your listeners can’t hear what you said clearly
D. your listeners can’t understand your language well
50. According to the author, which of the following expressions would be the LEAST acceptable while making an apology?
A. I am wrong. B. I am sorry that I hurt you.
C. I will try not to do that again. D. Well, my day has just been so upsetting.
51. What does the underlined phrase “make amends” (Paragraph 4) refer to?
A. make improvement B. make mistakes
C. make up for wrongdoing D. make up a conversation
52. What is the BEST title of the passage?
A. Tips for effective apologies B. Ways of refusing apologies
C. List of apology expressions D. Importance of apology languages
三、完形填空（共15小题；每小题1分，满分15分）
阅读下面短文，掌握其大意，然后从34－48各题所给的四个选项A、B、C和D中，选出最佳选项，并标在试卷的相应位置。
If we really want to be happy, why do we complain all the time in our daily life? We can be active in our life by setting goals and going 34 what we want. But if we’re always expressing complaints, we can not really live 35 .
If you don’t believe me, 36 how many times you complain about something or other in one day. Whether it is being stuck in traffic, being bothered by the weather, or whatever it is, there are endless 37 where you can find a reason to complain. But it’s not just outside circumstances 38 we complain about. We also complain about 39 . We complain constantly that we don’t have enough time, that we don’t have enough money and that we’re not 40 enough, cool enough, or just enough.
Most of us have experienced plenty of unpleasantness 41 complaining about things we can’t control, so do I. And I 42 really thought about it much until I found the website about “living in a complaint-free world”, which 43 my attitude towards life.
Imagine how 44 you would be if you simply stopped being a complainer. 45 of what you complain of is outside of your control anyway. 46 , it is no use thinking about something you have no power to change. When you 47 that you’re complaining, stop and ask yourself if you would rather complain, or be happy.
In our daily life, we have many choices. As Dale Carnegie puts it, any fool can criticize and complain but it takes character and 48 for the wise persons to live a complaint-free and happy life.
34. A. without B. against C. after D. over
35. A. effectively B. normally C. casually D. honestly
36. A. scan B. evaluate C. witness D. count
37. A. effects B. cases C. consequences D. anecdotes
38. A. that B. which C. where D. what
39. A. yourselves B. themselves C. oneself D. ourselves
40. A. clumsy B. attractive C. neat D. awesome
41. A. due to B. in addition to C. by means of D. in spite of
42. A. ever B. even C. never D. once
43. A. reflected B. strengthened C. abandoned D. changed
44. A. awkward B. confident C. awful D. cheerful
45. A. Few B. Little C. Much D. Many
46. A. Therefore B. However C. Otherwise D. Anyway
47. A. guarantee B. determine C. realize D. recommend
48. A. dignity B. self-control C. judgement D. affection
— I’m sorry I’ve spilt some tea on your new shirt.
— __________; it will wash out.
A. I’m afraid not B. Never mind C. All right D. My goodness
. __________ in Hangzhou station for two hours, the old man eventually caught the last train to go back to his home in Huangyan.
A. Waiting B. To wait C. Having waited D. To have waited
31. It’s not reasonable to regard all football fans as trouble makers — it’s only a few of them who are to blame for the violence.
A. potential B. various C. illegal D. adequate
. Life is like a long race __________ we compete with others to go beyond ourselves.
A. why B. where C. that D. what
