第二部分 阅读理解 （共25小题。第一节每小题2分，第二节每小题1分；满分45分）
第一节 阅读下列短文，从每题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题卡上将该项涂黑。
When a consumer (消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty（保单），or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain（投诉）directly to the store manager. In general, the“higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo（立体音响）does not work.”
The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐吓) to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.
1. When a consumer finds what he bought has a fault in it , he should first .
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store
2. If a consumer wants a quick settlement of his problem, it’s better to complain to .
A. a shop assistant B. the producer
C. a public or ganization D. a store manager
3. The most effective complaint about what was bought can be made by .
A. showing the fault of it to the producer
B. saying firmly it is of poor quality
C. asking politely to change it
D. explaining exactly what is wrong with it
4. The passage tells us .
A. how to make the complaint have a good effect
B. how to settle a consumer’s complaint
C. how to avoid buying something wrong
D. how to deal with complaints from consumers
5. According to the passage, the last way a consumer has to use is .
A. to write to the producer
B. to quarrel with the manager
C. to warn the seller that he or she will turn to the court or a consumers’ organization for help
D. to collect several fighters to threaten the seller
第三节 完形填空（共20小题；每小题1.5分，满分30分）
阅读下面短文，从短文后各题所给的四个选项（A、B、C、D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
What actually happens when we read?Some people think that we read one word 21 ,
understand it and then go on to the next. Other people think that our eyes smoothly 22 over each line from left to right, then back to the beginning of the 23 line, and so on. In fact, the physical action of reading usually doesn’t work in 24 of those ways.
25 you do this experiment with a friend. Get hold of a book with a large page 26 and with lines that go right 27 the page. 28 your friend to 29 the book up and to read it with the top of the book just 30 his eyes level. This 31 that you can watch the movement of his eyes as he read the page. 32 you do this, you will see that your friend’s eyes do not make a continuous forward sweep. 33 they progress(前移) by little “jumps”, moving,then stopping,as they progress along the line.
34 to be this starting and stopping movement 35 the eye can see only when it is not moving. Every time the eye 36 it sees a phrase or even a sentence, then jumps to the next part of the line,and so on.
There is another interesting fact about eye movement. You will notice that, 37 , the reader goes back and looks again at something he 38 before, in other words,he returns to an earlier part of the text probably because he 39 he is not understanding it properly. Then he comes back to 40 he stopped and continues reading.
21. A.at a time B.at one time C.at time D.at times
22. A.turn B.fly C.move D.flee
23. A.above B.next C.same D.second
24. A.either B.neither C.all D.both
25. A.Think B.Guess C.Suppose D.Suggest
26. A.number B.quantity C.space D.size
27. A.off B.across C.up D.down
28. A.Have B.To have C.Get D.To get
29. A.hold B.pick C.put D.set
30. A.below B.in C.beside D.on
31. A.shows B.means C.expresses D.proves
32. A.Unless B.If C.Because D.Although
33. A.Howe’ver B.Altogether C.Therefore D.Instead
34. A.It has B.It is C.There has D.There is
35. A.if B.unless C.although D.because
36. A.jumps B.moves C.pauses D.turns
37. A.from time to time B.at the same time C.on time D.in no time
38. A.read B.had read C.was reading D.had read
39. A.wonders B.knows C.realizes D.fears
40. A.what B.which C.that D.where
—Brad was Jane’s brother!
—______ he reminded me so much of Jane!
A. No doubt B. Above all C. No wonder D. Of course
Linda worked for the Minnesota Manufacturing and Mining Company, ______ as 3M.
A. known B. knowing C. being known D. to be known
My advisor encouraged ______ a summer course to improve my writing skills.
A. for me taking B. me to take C. for me to take D. me taking
—What were you doing when Tony phoned you?
—I had just finished my work and ______ to take a shower.
A. had started B. started C. have started D. was starting
