—I have just received another message, telling me I have won a big prize.
—Don't jump on it. You ________.
A．should be cheated B．are being cheated
C．are cheating D．should have been cheated
Wu Bangguo, _______ Chairman of the Standing Committee of the National People’s Congress (NPC), will deliver_______ work report in March , 2013.
A. a; / B. a; a C. /; a D. the; the
请根据下面这幅漫画写一篇150词左右的短文。
要求：
1. 请阐述温室效应所产生的原因。
2. 简述其后果，应尽可能涵盖图中所有信息（至少谈及三个方面）。
3. 我们该怎么办？
These years, global warming is becoming a serious problem, endangering people’s life.
阅读下面短文，根据所读内容在表格中的空白处填入恰当的单词。
注意：每个空格只填一个单词。
Customer service refers to the way that companies behave towards their customers．It's the quality of service that determines whether the customer remains with the company． However, many a time organizations don't focus on customer relationship management, and that's what makes customers angry, which is one of the reasons why companies lose their customers．So customer service is vital and you should know how to improve it．
First of all, you need to realize how important the customers are．It's they who are the boss, and it's because of them that you get your pay checks．So do take your customers seriously．
Finding out the needs of the customers is another important customer service tip．You need to ask the customers the right kind of questions and think of the possible solutions which you can provide．Understand how they feel according to a particular situation, their body language, tone of voice and words they speak．Never make assumptions and think that you know what the customer wants．
Making customers feel they are important is an excellent way to serve them better．Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way．
In addition, there are some other skills which will help you in serving your customers better．For example, once you finish solving the problem for the customer, before, ending the call, always remember to ask if there is anything else you can do for them．' End the call with a "thank you"．If customers are angry, let them express their anger completely．Never interrupt or start speaking until they've finished．Once they've finished speaking, try to calm them down by apologizing．
In a word, always remember that if the customers remain happy, you'll be in business．
|
Title |
How to1. customer service |
|
Meaning |
The way companies behave towards their customers． |
|
Importance |
The quality of service determines whether companies can2. their customers．For example, bad service can result in3. customers． |
|
4. |
☆Take your customers seriously because they are your boss and the source of your income． ☆Recognize the needs of the customers． ◇Ask the customers the right kind of questions and offer 5. to their problems． ◇Understand customers'6. from a particular situation, their body language, tone of voice and words． ◇Never7. that you know the customer's needs． ☆Make customers feel they are important and treat them as individuals by using their first name and praising them8. . ☆Other small skills: ◇Always ask if you can do anything else for the customer before ending the call and end the call with a "thank you"． ◇Don't9. , the customer when he is speaking angrily． ◇Calm the customer down by making an10. after he finishes speaking． |
以“Love is Needed”为题，按照以下提示写一篇英语短文。
要点：1. 世界需要爱，爱的意义； 2. 用例子加以说明；3. 我们该怎么做。
要求：1. 词数：150左右； 2. 可根据内容要点适当增加细节，以使行文连贯。
Love is Needed
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请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。
注意：每个空格只填1个单词。
In the United States, engineering is a profession that has been dominated historically by men. Even today, it’s still true that few women become civil or chemical or mechanical engineers, but that’s something www.EngineerGirl.org aims to change. Young women who visit the web site can find out about a great career choice they might not have considered.
“Women are very much underrepresented in engineering and in engineering education programs and then of course, down the road, in the engineering workforce. So only about 20 percent of engineering undergraduate degrees go to women, and then only about nine percent of working engineers are women.”
Mary Mattis in the National Academy of Engineering says the EngineerGirl website aims to reach young women around ages 11 through 14, when they are just getting old enough to start thinking about their futures.
“We know from the research that middle-school girls are at a critical point in their lives, and that it’s a time when we need to reach them, both with an understanding, increasing their awareness of interesting fields in engineering, what a wonderful productive and exciting career you can have as an engineer. But we also need to reach them at that time because you have to take certain courses, and you can’t start thinking about taking those courses when you’re a junior in high school.”
Engineering is a demanding course of study — there is a lot of science and mathematics, for many girls and even boys, that can be challenging. But Ms. Mattis says that the EngineerGirl website stresses that engineering can also be fun and exciting.
“It’s about designing things. It’s about changing the world for people. It’s about making a difference. And, in addition, you can make a good living; you can be independent economically by becoming an engineer. All of those things are messages that girls need to get.”
While most engineers go into traditional fields such as mechanical and electrical engineering, the EngineerGirl site also highlights unusual engineering careers in fields such as sports engineering and — believe it or not — chocolate engineering.
“There’s a section called ‘why be an engineer,’ and that talks about the many opportunities and increasingly different opportunities like with bio-engineering and environmental engineering, some fields that might appeal to girls who want to make a difference or have a meaning for their careers beyond earning an income.”Even if you are not a girl in the target age group, there’s a lot of interesting information on the site, including biographies of some notable women engineers.
|
Title |
Website（1） Girls to learn Engineering |
|
Present（2） for the engineering profession in the USA |
The majority of men take up the profession throughout（3） , while only a small number of women work as engineers. |
|
（4） of the website |
To make young women（5） of interesting fields in engineering and what productivity and（6） the career of being engineers can bring them. |
|
（7） of being engineers |
* It can be fun and exciting. * It can（8） the world for people. * You can make a good living. * You can gain economic（9） by becoming an engineer. |
|
Other fields concerning engineering |
Various opportunities are talked about like bio-engineering and engineering（10） to sports, and even chocolate. |
