To: "The Shoe People" <inquiries@shoepeople.com>
From: "John Trimbald" <jtconstruction@img.com>
Subject: Customer Complaint
To Whom it May Concern,
I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.
Thank you,
John Trimbald, Foreman, JT Construction
To: “John Trimbald” <jtconstruction @ img. com>
From: “The Shoe People” <inquiries @ shoepeople. com>
Dear Mr. Trimbald,
Thank you for your e-mail concerning the poor quality of our rubber soled black workboots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew.
Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order. Please excuse our oversight.
To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.
Sincerely,
Stan Mason, President
1.The first email is basically an email of .
A．apology B．sympathy C．appreciation D．complaint
2.What’s wrong with the boots John Trimbald bought?
A．The soles of the boots began to fall apart.
B．The color of the boots had shaded a lot.
C．The boots didn’t fit the workers well.
D．The patterns of the boots didn’t satisfy the workers.
3.What is the underlined word “spray” used for according to the passage?
A．To repair the damaged boots. B．To protect the soles from heat.
C．To prevent the crew from danger. D．To protect the boots from concrete.
4.According to the president of The Shoe People, John Trimbald .
A．can exchange the damaged boots with new ones at any time
B．must return the damaged boots to any of the retail stores
C．will get new pairs of boots and a free year’s supply of spray
D．can return the damaged boots and spray for a full refund now
One girl decided to study judo(柔道) although she had lost her left arm in a car accident.
The girl began lessons with an old Japanese judo instructor. The girl was doing well. So she couldn’t understand why, after three months of training, the instructor had taught her only one move.
“Instructor,” the girl finally said, “Shouldn’t I be learning more moves?”
“This is the only move you know, but this is the only move you’ll ever need to know,” the instructor replied.
Not quite understanding, but believing in her teacher, the girl kept training.
Several months later, the instructor took the girl to her first tournament. Surprising herself, the girl easily won her first two matches. The third match proved to be more difficult, but after some time, her opponent became impatient and charged. The girl skillfully used her one move to win the match. Still amazed by her success, the girl was now in the finals.This time, her opponent was bigger, stronger and more experienced. For a while, the girl appeared to be overmatched. Concerned that the girl might get hurt, the referee（裁判员） called a time-out. She was about to stop the match when the instructor intervened(干预).
“No,” the instructor insisted, “Let her continue.”
Soon after the match restarted, her opponent made a serious mistake: she dropped her guard. Instantly, the girl used her move to pin her opponent. The girl had won the match and the tournament. She was the champion.
On the way home, the girl and her teacher reviewed every move in each and every match. Then the girl gathered the courage to ask what was really on her mind.
“Instructor, how did I win the tournament with only one move?”
“You won for two reasons,” the teacher answered. “First, you’ve almost mastered one of the most difficult throws in all of judo. Second, the only known defense for that move is for your opponent to grab your left arm.”
The girl’s biggest weakness had become her biggest strength.
1.What can we learn about the girl?
A．She was disabled in an accident. B．She disliked judo training.
C．She learnt several moves. D．She won the first two matches hard.
2.The underlined word “overmatched” probably means .
A．impatient B．depressed C．defeated D．trapped
3.The girl won the championship because of .
A．her bravery B．her tricks C．her skills D．her strength
4.Which of the following is probably the best title of the story?
A．The Story of a Girl. B．A Disabled Girl.
C．Defense Matters. D．Weakness Becomes Strength.
It was only a few weeks after my surgery. I went to Dr. Belt’s office for a 36 . It was just after my first chemotherapy treatment(化疗). My scar was still very tender.(疼痛的) 37 . I was taken to an examination room to have my blood 38 , again—a terrifying process for me, since I’m so frightened of 39 .
I lay down on the 40 . Then Ramona entered the room. Her 41 smile was familiar, and 42 in contrast to my fears. I’d first seen her in the office a few weeks earlier. She wasn’t my 43 on that day, but I remember her because she was laughing. What could she 44 find to laugh about at a time like this? So I decided she wasn’t 45 enough about the whole thing.
But this day was 46 . Ramona had taken my blood before. She 47 my fear of needles, and she kindly 48 the medical equipment under a magazine. As we opened the layers of bandage, the 49 scar on my chest could be seen.
She gently 50 over and ran her hand across the scar, 51 the smoothness of the healing skin. I began to cry gently and quietly. She brought her warm eyes to mine and said, “You haven’t 52 it yet, have you?” And I said, “No.”
I continued to cry gently. In 53 tones she said. “This is part of your body. This is you. It’s okay to touch it.” But I couldn’t. So she touched it for me. The 54 . The healing wound. And beneath it, she touched my heart.
That night as I lay down, I gently placed my hand on my chest and I left it there 55 I fell asleep. I knew I wasn’t alone.
1. A．prescription B．checkup C．conversation D．discussion
2. A．At once B．As usual C．In fact D．In addition
3. A．corrected B．mixed C．drawn D．cleaned
4. A．doctors B．nurses C．blood D．needles
5. A．operation table B．office floor C．examining bed D．test bed
6. A．weak B．bitter C．shy D．warm
7. A．worked out B．stood out C．found out D．gave out
8. A．girl B．partner C．companion D．nurse
9. A．accidentally B．particularly C．possibly D．actually
10. A．serious B．curious C．worried D．nervous
11. A．different B．difficult C．pleasant D．common
12. A．talked about B．got around C．knew about D．put away
13. A．found B．replaced C．showed D．hid
14. A．old B．worn C．fresh D．fine
15. A．came B．went C．searched D．reached
16. A．examining B．covering C．pressing D．removing
17. A．watched B．discovered C．touched D．unfolded
18. A．tough B．soft C．cold D．strict
19. A．bandage B．soul C．pain D．scar
20. A．after B．until C．since D．when
— _________ I watch TV, I’ll turn it down and never make any noise.
—Good. _______ you’re doing should never disturb others. ________ how important you’re, never forget about how others feel.
A．Whatever; Wherever; No matter B．Whenever; Whatever; No matter
C．Whether; Whatever; / D．No matter; Wherever; /
There is no reason why you shouldn’t tell the headmaster _________ that you are resigning because he has arranged your post.
A．in effect B．in fact C．in advance D．in support
—May I speak to your manager Mr. Williams at five o’clock tonight?
—I’m sorry, Mr. Williams _____ to a conference before then.
A．will have gone B．had gone C．would have gone D．has gone
- 题型：阅读理解
- 难度：中等
