Last week, I took a sales class for female business owners. The 36 thing the instructor did was ask if anyone had been the victim of a 37 sales experience. Every person in the room 38 her hand.
When she knew details, we learned that the 39 situations had one thing in common. It 40 that whenever a class member had a bad sales experience, it involved the 41 promising something he wouldn’t or couldn’t deliver.
The example I 42 with the class was a current one. I bought a summer membership at our community pool 43 because it advertised a lovely baby pool to which I could escape with my active one and four year-olds. However, every time I’ve used the pool this summer, the baby area has been 44 . Too much chlorine(氯气), 45 one manager.
I’m sure the pool director was very apologetic that his 46 had been inconvenienced, and that’s nice, but the 47 is that I did not get what I paid for. When the baby pool was closed, I had to swim with my 48 in the adult pool, which did not 49 me the control I wanted and as such, was quite stressful. I would have rather stayed home.
The pool has 50 a customer. I will not be buying a pass next summer.
In work and in life, it is really important not to 51 something you can’t deliver, because at best, it will improve your 52 . At worse, you could lose your job. 53 , before you assure a co-worker or customer that you can get something done, make sure that your boss or someone higher-up isn’t going to step in and force you to 54 your plan. You are not God, so don’t lead people to believe that you 55 the universe.
1. A.last B.first C.latest D.only
2. A.good B.miserable C.bad D.wonderful
3. A.raised B.rose C.arose D.aroused
4. A.negative B.supportive C.positive D.pessimistic
5. A.appeared B.noticed C.seemed D.presented
6. A.seller B.buyer C.shopper D.assistant
7. A.told B.shared C.held D.spoke
8. A.roughly B.correctly C.naturally D.precisely
9. A.closed B.turned C.switched D.forbidden
10. A.announced B.claimed C.declared D.exclaimed
11. A.colleagues B.fellows C.customers D.children
12. A.point B.subject C.sense D.truth
13. A.friends B.students C.kids D.cousins
14. A.supply B.afford C.provide D.undertake
15. A.gained B.acquired C.hurt D.lost
16. A.promise B.serve C.accommodate D.explain
17. A.mood B.relationships C.feelings D.learning
18. A.However B.Instead C.Therefore D.Besides
19. A.abandon B.continue C.change D.conduct
20. A.command B.demand C.contain D.control
—Did you spend a lot of time looking for the missing child?
—________. It took us a long time, but luckily we found him.
A.My pleasure B.Absolutely C.Not at all D.Don’t mention it
However, at times this balance in nature is disturbed by human activities, _______ a number of possibly unforeseen effects.
A.lying in B.calling in C.taking in D.resulting in
The news that he fought with his coach surprised us, ________?
A.did he B.didn’t it C.didn’t he D.did it
It doesn’t matter ________ you take it seriously, for _______ matters is that he can realize it.
A.whether; that B.that; what C.whether; what D.that; that
These facts are unimportant in ________, but if you put them together, you may find something unusual.
A.it B.them C.itself D.themselves