Question

假定你是李华，于十月五日在本市的友谊商场购买了“派克”牌钢笔一支，请写一封投诉信给经理。

内容重要包括：

1. 投诉原因：漏墨水，一写字就漏出一滴滴墨水污渍；

随信退还这支笔；

提议处理办法。

注意:

1.词数100左右:

2.可以适当增加细节，以使行文连贯;

3.邮件开头和结尾已为你写好，不计入总词数。

参考词汇：墨水污渍blot 友谊商场 Friendship Shopping Centre

Dear Manager ,

Yours sincerely

Li Hua

Answer

Dear Manager,

On October 5th,I bought one of the pens named “Apollo” for 15dollars from Friendship Shopping Centre。

Unfortunately,I have been unable to use the pen because it blots and fails to wirte.I’.m very disappointed with my purchase.

According to thw telephone instruction of your customers service, I’m returning the pen to you and enclose it with the letter for you to handle the complaint properly.

Please arrange for the pen to be fixed or or replace it with a new pen, and send it to me as soon as possible.

Yours’ sincerely,

LiHua

【解析】

试题分析：考查应用文中的书信的写作。这是一封投诉信，要求要点要全面包括，不能有遗漏和省略。但是要点只是提纲，考生还要在此基础上增加细节，同时注意谋篇布局的顺序，运用合适的连接词连接全文，同时选择高级的词汇和语法项目让文章更有文采。审题时注意本文使用一般现在时，描述要尽量选择简洁的语言，运用合适的语法规则和词汇把各要点都准确表述出。难点在于选择词汇和句型，可以灵活运用高级词汇和固定短语准确表述。还要用适当的连接词被句子连接起来，这样文章显得更连贯。

【亮点说明】Unfortunately,I have been unable to use the pen because it blots and fails to wirte.I’.m very disappointed with my purchase.这句话用的是原因状语从句， According to thw telephone instruction of your customers service, I’m returning the pen to you and enclose it with the letter for you to handle the complaint properly.这句话用了词组：According to，Please arrange for the pen to be fixed or or replace it with a new pen, and send it to me as soon as possible.这句话用的是arrange for sb to do。

考点：考查书信类书面表达