Question

A few days ago, I bought some ink for my printer at my favorite $1 Supermarket, which sold everything from fresh produce to birthday cards at one dollar. Then l found a better         at a computer store. So I went back to the supermarket to        it for some other products. With        telling me exactly what to do, I put the ink into a plastic bag, tied it up, placed the bag into a push-cart and started      .

      I was midway         when a clerk suddenly stopped me. "You are not allowed to        a bag around in this store. Open it and show me the      !" she yelled coldly.

        , I opened the bag and       the ink to her. "I'm returning it. " I said.

      "You should have left the bag with the clerk upon       . Let me see your receipt!" she demanded I did as told, looking around, embarrassed        everyone was laughing at me. "Perhaps in the future you'll learn how to follow the store        . " she added.

      By the time I finished shopping, I was angry. How dare she treat me as a       ? I went looking for her and asked for her      . She mumbled (嘀咕) something. I asked her again, and this time I heard "Ursula. "

     "Ursula what?" I asked. She yelled at me,  "Ursula! " and stormed away.

      "This employee is about to become unemployed, " I         when I got home. 1       their headquarters (总部). I described my unpleasant experience to a representative. She was sympathetic, "Our employees are taught to be      . Give me your phone number and I will ring you back. "

     She did two days later. "I'm sorry," she said, "but there's no Ursula at that supermarket. Can you         her so that I can find out who she is? I assure you, we do not tolerate rude behavior, nor do we tolerate       to our customers. "

      By this time, I had calmed down. l didn't really want the employee to lose her      . So I told the representative to forget about it.

1.A. reduction     B. choice                 C. introduction           D. price

2.A. change        B. return                 C. receive               D. replace

3.A. somebody     B. nobody                C. everybody            D. anybody

4.A. bargaining     B. storing                C. loading               D. shopping

5.A. across        B. up                   C. through               D. down

6.A. carry          B. show                 C. move                 D. push

7.A. identity        B. contents              C. belongings            D. ink

8.A. Depressed     B. Shocked              C. Amused               D. Stressed

9.A. poured        B. mixed                C. showed               D. fell

10.A. exit           B. admission            C. entry                  D. departure

11.A. even though    B. as if                 C. so that                 D. in case

12.A. lines          B. borders               C. regulations            D. permissions

13.A. criminal       B. blue-collar             C. beggar                D. colleague

14.A. number       B. career                 C. explanation            D. name

15.A. calmed down  B. thought aloud           C. found out            D. got through

16.A. rang          B. visited                 C. questioned            D. blamed

17.A. patient        B. clever                 C. polite                D. hardworking

18.A. recognize      B. inform                C. describe              D. forgive

19.A. yelling        B. pointing               C. talking               D. lying

20.A. job         B. way                    C. chance               D. business

Answer

1.B

2.A

3.B

4.D

5.C

6.A

7.B

8.B

9.C

10.C

11.B

12.C

13.A

14.D

15.B

16.A

17.C

18.C

19.D

20.A

【解析】

试题分析：

作者在商店购物，遭遇无礼店员而心生不快。于是向店方总部投诉，希图该店员被解雇。但是随着时间推移，作者平息了心中的怨愤，在店方总部让她描述店员体貌特征以便查处的时候，她放弃了继续追究。

1.考查名词词义辨识。A. reduction：减少、简化；B. choice：选择、选项；C. introduction：介绍；D. price：价格。作者在一元超市购买了油墨，后来在一家电脑商店发现了更好的油墨。电脑商店的油墨是一个更好的选项。故选择choice，B项正确。

2.考查语境理解和动词搭配。A change：改变、更换；B. return：归还；C. receive：接收；接待；D. replace：替换。据后面for some other products可知，作者是要将油墨换成其他商品，而非退货，排除B项；C项不合语境；D项与with搭配使用，即replace X with Y，用Y替代X；故选择change，change X for Y：将X换成Y。A项正确。

3.考查代词在语境中的运用。A somebody：有人、某人；B. nobody：没人； C. everybody：所有人；D. anybody：任何人。因为没有人告诉过她商店里的规定，作者将油墨放进塑料袋且将袋口扎起。这是与商店规定不相符的，因此后来才遭遇店员的无礼。选择B项。

4.考查语境理解。A bargaining：讨价还价； B. storing：储存；C. loading：装载；D. shopping：购物。作者将装有油墨的塑料袋放进购物车，开始购物。购物有一个选择过程，不可能推起购物车直接往里面装货，排除C项。故D项正确。

5.考查副词在语境中的运用。A. across：（从表面）穿过；B. up：往上；C. through：（从中间）穿过；结束（一个过程）；D. down：往下。作者购物过程中，一个店员走过来拦住她。 be midway through (shopping)：（购物）中途。选择C项。

6.考查动词在语境中的运用。A. carry：携带；B. show：展示；C. move：移动；D. push：推。商店里购物时不准带包。“移动”、“推”的是购物车，不是包。故选择A项。

7.考查名词在语境中的运用。A. identity：身份；B. contents：内容、容器里的东西；C. belongings：个人物品；D. ink：油墨、墨水。店员要求作者将塑料袋打开，让她查看里面的东西。店员不可能知道包里是油墨，排除D项。故B项正确。

8.考查语境理解。A. Depressed：情绪低落的；B. Shocked：震惊的；C. Amused：高兴的；D. Stressed：压力大的。作者没有想到店员像对待小偷一样，要她打开塑料袋让她查看，感到震惊。B项正确。

9.考查语境理解。A. poured：倒、倾倒；B. mixed：混合；C. showed：展示；D. fell：倒下、掉下。

作者按照要求，将油墨拿给店员看。show sth. to sb.：将某物展示给某人看。C项正确。

10.考查语境和固定搭配。A. exit：出口、退出；B. admission： 接纳、录取；C. entry：入口、进入；D. departure：离开。按照商店规定，进入商店时应该将塑料袋交给店员。upon entry/entering：进入时。故C项正确。

11.考查语境理解。 A. even though：即使；B. as if：似乎、好像；C. so that：以便；D. in case：以防。作者向四周张望、非常尴尬，好像每个人都在嘲笑她。B项正确。

12.考查名词在语境中的运用。 A. lines：队列；行；B. borders：边界；C. regulations：规章、制度；D. permissions：许可、允许。店员要作者今后遵守商店规定。C项正确。

13.考查语境理解。A criminal：罪犯；B. blue-collar：蓝领、体力劳动者；C. beggar：乞丐； D. colleague：同事。作者很是气愤，因为店员将她当成罪犯一样对待。A项正确。                

14.考查语境理解。A. number：工号；B. career：职业；C. explanation：解释；D. name：姓名。从店员咕哝的Ursula以及后来商店总部找不到该店员来判断，作者打算投诉该店员，于是问她姓名，而非工号。D项正确。

15.考查短语动词在语境中的运用。A. calmed down：冷静下来； B. thought aloud：自言自语；C. found out：发现；D. got through：顺利度过。从This employee is about to become unemployed一句判断，作者到家后依然愤怒，排除A项。因为过于愤怒，就把心里的想法脱口说了出来。B项正确。

16.考查语境理解。 A rang：打电话；B. visited：拜访；C. questioned：提问；D. blamed：指责。从下文described my unpleasant experience判断，作者并没有指责总部，排除D项；下文还提到，总部代表承诺ring back，由此可见，作者是在给总部打电话。A项正确。

17.考查语境理解。A. patient：耐心的；B. clever：聪明的；C. polite：礼貌的；D. hardworking：勤奋的。因为作者投诉店员的粗鲁无礼，总部代表回应说他们要求店员应该“礼貌”。选择C项。

18.考查语境理解。A. recognize：认出；B. inform：通知；C. describe：描述；D. forgive：原谅。因为店员报了假名，总部没能查出该店员是谁，所以让作者描述其体貌特征。C项正确。

19.考查语境理解。A. yelling：叫喊、吼叫；B. pointing：指着；C. talking：谈话；D. lying：说谎。 总部代表说他们不能容仍店员的粗鲁行为（排除A项），同样不能容忍对顾客撒谎（他们未能查到叫做Ursula的人，说明店员报了假名）。D项正确。

20.考查语境理解。A. job：工作；B. way：道路；C. chance：机会；D. business：生意。作者开头非常气愤，投诉就是想要店方总部解雇该店员。经过这番周折，作者已经平静下来，意识到她并非真要让店员丢掉工作。选择A项。

考点：完形填空。