Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale (士气) as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce.
You can use role-reversal (角色转换) methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients (客户 ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? "
Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict.
Instead. focus on the teams that work well together You might say. "I want to express thanks to the design team for working together to meet the deadline this week," or -Special t
hanks to the finance department for their teamwork in making sure that the quarterly reports were accurate"
And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. "
1.To build a team-centered workforce, employers_________.
A. should learn to be considerate
B. should be divided into two parties
C. shouldn't go out with clients alone
D. should learn to accept public criticism
2.By saying the underlined sentence "I want to express thanks ...this week". the author tries to
A. differences are not all bad
B. role reversals are necessary
C. the importance of working together
D. the importance of focusing on the positive
3.The author's purpose of writing the text is most likely to ________.
A. inform B. persuade C. instruct D. eutertain
Here is some news of the future.
March 20. 2035
There was a lot of news around the life extension drugs that hit the market a decade ago. They didn't promise that you would live forever. but they gave you a chance to extend your life an extra five to ten years. Even though the life expectancy rate at birth has increased greatly. the life expectancy for seniors hasn't improved that much. Basically. you have a greater chance to become a senior, but you will not have a much longer lifespan, and this is where the anti-aging drugs intend to kick in. So ,do the anti-aging drugs work? Well. it is too early to tell. But the sales so far are very good.
April 19, 2035
Of the total US population of 378 million, people over 65 years of age now make up 20% for the first time. The senior ratio was only 4.1% by year 1900. and l2.4% 30 years
ago.
The number of people above 65 compared to those of what is considered working ages. between 15 and 64. is currently 33.7%. This is up from l85% since year 2005. which means that for every retired person there are now two workers. compared to four workers 30 years ago. The number of people above the age of 80 has grown t0 23.8 million; maki
ng them 6.3% of the total population compared t0 3.6% in 2005.
April 12. 2040
Although introduced in the market only five years ago, 10% of all hydrogen fuel now sold in the US is of the environmentally friendly Re-Hydro label, produced through. eletrolysis (电解) based on a source of 1OO% renewable energy. Several producers have turned to producing Re-Hydro. mainly because of lower tax. which also keeps the price of. Re-Hydro on the same level as regular hydrogen. Most analysts believe that Re-Hydro will be the .dominating fuel in the future
1.The sales of the life extension drugs so far clearly show that .
A. people have no faith in them
B people want to give them a try
C. they work very well for seniors
D. they have no effect on people's health
2.What can we learn from News 2?
A. Many Americans will find it hard to find a job .
B. It's very hard for seniors to pass the age of 80.
C. The US population has been increasing rapidly since 2005.
D. The US population has been aging rapidly since 2005.
3.We can know from the passage that the fuel of the Re-Hydro label is______.
A. expensive B cheap C.green D. dangerous
4.What can we infer from News 3?
A. Re-Hydro will be widely used in the future.
B. The government discourages the production of Re-Hydro.
C. Producers are not interested in producing Re-Hydro.
D. Re-Hydro is more expensive than regular hydrogen.
Family traditions were important in our house, and none was more appreciated than the perfect Christmas tree
"Dad, can we watch when you trim（修剪）the tree?" My eldest son. Dan, nine, and his seven -year-old brother John, asked
"I won't be cutting this year," my husband Bob said. "Dan, you and John are old enough to measure things. Do it all by yourselves. Think you boys can handle it?
Dan and John seemed to grow six inches in their chairs at the thought of such an amazing responsibility. "We can handle it." Dan promised. "We won't let you down." .
A few days before Christmas. Dan and John rushed in after school. They gathered the tools they'd need and brought them out to the yard .where the tree waited. I was cooking when I heard the happy sounds as the boys carried the tree into the lying room. Then I heard the sound that every mother knows is trouble: dead silence I hurried out to them. The tree was cut too short. John crossed his arms tight across his chest. His eyes filled with angry tears.
I felt worried The tree was central to our holiday. I didn't want the boys to feel ashamed every tune they looked at it. I couldn't lower the ceiling, and I couldn't raise the floor either. There was no way to undo the damage done. Suddenly, a thought came to my mind, which turned the problem into the solution. www..com
“We can't make the tree taller." I said. 
"But we can put it on a higher position"
Dan nodded his head sideways. "We could put it on the coffee table. It just might work! Let's try it!“
When Bob got home and looked at the big tree on top of the coffee table, Dan and John held their breath.
"What a good idea!" he declared "Why didn't I ever think of such a thing?"
John broke into a grin Dan's chest swelled with pride.
1.Who trimmed the Christmas tree this year?
A. The writer B. Bob C. Dan and John D. The whole family
2.The underlined part "grow six inches" (Para. 4) implies the brothers felt ______.
A. proud B. nervous C. worried D. scared
3.What happened after the brothers moved the Christmas tree into the living room?
A. They rushed into school.
B They began to decorate the tree.
C. They got angry with each other
D. They found the tree was cut short
4.What the writer's husband said in the end showed________.
A. he expected too much of the brothers_
B. he should not have given the brothers the task to trim the Christmas
C. he was too stupid to think of such an idea_
D. he really appreciated what the brothers had done.
前段时间北京多个地方出现雾霆（smog），对人们生活造成很大影响。某英文报社以“抵制雾
霆，保护环境”为题征稿，请你根据以下要点向该报投一篇120词左右的英文稿：
1对生活的影响；
2.政府和个人应该做些什么；
3.你的呼吁。
注意：1.可以适当增加细节，以使行文连贯；
2.文中不得透露个人姓名和学校名称。
下文中共有10处语言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修
改。
增加：在缺词处加一个漏字符号（n>，并在其下面写出该加的词。
删除：把多余的词用斜线（＼）划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意1海处错误及其修改均仅限一词；2.只允许修改10处，多者队第11处起）不计分。
John Brown is a London taxi driver，he love going to the theatre. Last week his mother gave her two tickets for a play. The tickets were on Sunday evening. Then John read some reviews of the play, which all said was a terribly one. He wouldn’t go to a play no one liked. Therefore, two hours before the play started, he left the ticket on the back seat of his taxi. But someone who wanted see the play would take them. However, while John went back home, the tickets were still there. to the fact, there were four tickets on the seat. Someone has placed another pair of tickets on top of them
Learning how to be patient with people can be challenging for some. After all, not everybody is gifted with great patience. The good news is that it is something that can be learned and eventually perfected
When the customer before you takes ages to pay for his or her groceries, you tap your foot impatiently and cough every～and then; but，the customer is still not hurrying up. It takes all of your power not to make a scene. However, if you picture that customer to be someone you like (say your partner), then you will find yourself not getting too annoyed, right? So the next time you find yourself losing patience with somebody, simply imagine that person to be someone you really, really like and your patience will extend its life.
The second step on how to be patient with people involves whistling. When you whistle a happy tune, you instantly cheer up. You can sing your favorite song if you can't whistle—it really doesn't make a difference. What’s important here is that you have done something that makes you feel good. And when you feel good, you are more likely to be patient with the people around you. Next, when you’re stressed, it’s almost impossible to learn how to be patient with people. If you know you’re going to be in a situation where your patience will be tested, meditate(沉思)or get yourself a massage按摩）first. Don't dive into anything unless you've managed to clear
yourself off negative emotions. Remember: the more stressed you are, the faster you’11 you’re your temper. The less stress you have in your life, the longer your patience.
Learning how to be patient with people is not a necessity in life. You've seen people who manage to survive day to day with incredibly bad tempers after all. But do you really want to live like they do? If, however, you want a life that has better quality than that, then just follow these steps and embrace the fact that patience is a virtue.
1.What does the underlined phrase in paragraph 2 mean？（within 3 words
____________________________________________________________________________________
2.How many ways are mentioned to be patient？（one word）
____________________________________________________________________________________
3.What should you do when your patience will be tested？（within 6 words）
____________________________________________________________________________________
4.What's the main idea of the passage？（within 6 words）
____________________________________________________________________________________
5.How do you extend your patience？（within 9 words）
____________________________________________________________________________________
