Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest _ out of our Polynesian Village resort（度假胜地）at Walt Disney was asked how she her visit. She told the front-desk clerk she had had a (n) vacation, but was heartbroken about several rolls of Kodak color film she had not yet developed. At that moment she was particularly over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
Now, please understand that we have no written service rules lost photos in the park. , the clerk at the front desk understood Disney’s idea of caring for our . She asked the woman to leave her a couple rolls of film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a at her home. In it were photos of all the actors of our show, signed by each performer. There were also of the public procession（游行队伍）and fireworks in the park, taken by the front-desk clerk in her own after work. I happened to know this story because this guest wrote us a letter. She said that in her life had she received such good service from any business.
Excellent does not come from policy (政策性的)handbooks. It comes from people who care —and from a culture that encourages and models that attitude.
1.A. working B. checking C. trying D. staying
2.A. expected B. realized C. paid D. enjoyed
3.A. Disappointing B. wonderful C. uncomfortable D. important
4.A. taking B. dropping C. losing D. breaking
5.A. silly B. nervous C. calm D. sad
6.A. covering B. finding C. making D. keeping
7.A. Excitedly B. Fortunately C. Therefore D. Quietly
8.A. workers B. guests C. managers D. clerks
9.A. printed B. shot C. unused D. recorded
10.A. film B. card C. camera D. packet
11.A. frequently B. personally C. alone D. actually
12.A. rules B. pictures C. handbooks D. performances
13.A. case B. work C. time D. position
14.A. only B. almost C. never D. nearly
15.A. advice B. experience C. quality D. service
He always brings me a pretty gift ____ he comes to visit me.
A. by the time B. sometimes
C. every time D. at times
The old couple _________ some money every month in case of an emergency.
A. put down B. put up
C. put forward D. put aside
Though _______ money, his parents managed to send him to university.
A. lacked B. is lacking of
C. lacking D. lacked in
When I opened the door, I found my father sitting in his chair, completely _______ a magazine.
A. absorbing in B. absorbed in
C. absorbing to D. absorbed to
John rushed out in a hurry, _________ the door _________.
A. leaving; unlocked B. leaving; unlocking
C. left; unlocked D. left; unlocking
