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As waiters, we deal with customers every...

As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going. It's our responsibility to __     the customer.

I remember my first ____     job was at a fine restaurant. One afternoon, the manager informed all the cooks and waiters that a VIP ___     were coming for lunch. The group were __     VIPs in the city's fashion industry.

After the group arrived and got ____     comfortably, drinks were ____     . Normally, the head waiter would be in charge of wine service. ___     , the manager asked me to serve that afternoon. I had ____     done wine service, nor had I ever served a group of twelve.

I arranged 12 wine glasses on the tray and went to the table. As I ___     _ one of the glasses in front of the first customer, somehow I had ___     my grip (抓,握) and six glasses fell on top of a young woman, and then to the floor and ___     in pieces. I felt frightened and my face turned red. I apologized many times to the ___     and to the rest of the group.

Quickly, the manager ___     my aid and helped in the clean­up, and sent out their drinks right away. I didn't understand why, but the group were forgiving me and the young woman ____     informed me it was OK.

My manager pulled me to the side and said, “If you know why an accident happened, ___     _ from it and move on. You still have a table to serve and you can't show your ____     _ or your disappointment. Mistakes and accidents do happen. Keep your ____     _ up and be confident. The glasses are replaceable.”

I understood why he was truly a well ___     restaurant manager within the neighborhood. His ___     _ relationship with the group made the situation ___     and the group forgave me for that.

1.A. welcome       B. please       C. invite       D. feed

2.A. servant       B. waiter       C. cook         D. director

3.A. family       B. class        C. number      D. group

4.A. taken up with B. made up of   C. added up to  D. recognized as

5.A. seated        B. introduced  C. dressed      D. satisfied

6.A. bought       B. sold       C. got          D. ordered

7.A. Therefore     B. Besides    C. However     D. Though

8.A. often         B. never      C. once        D. Little

9.A. cleaned       B. shook       C. set        D. broke

10.A.got          B. lost         C. forgot     D. caught

11.A.stood       B. kept        C. lay        D. stayed

12.A. woman        B. manager     C. man        D. guest

13.A.took over     B. gave up      C. came to     D. rushed against

14.A.Impatiently   B.angrily    C. repeatedly  D.regretfully

15.A. hear       B.learn       C.Tell        D.change

16.A. nervousness B.apology       C.excitement   D.carelessness

17.A. nose       B.head         C.face         D.hand

18.A. behaved      B.visited     C.respected   D.understood

19.A.new          B.close       C.terrible    D.famous

20.A. special      B.possible    C.calm          D.comfortable

 

1.B 2.B 3.D 4.B 5.A 6.D 7.C 8.B 9.C 10.B 11.C 12.A 13.C 14.C 15.B 16.A 17.B 18.C 19.B 20.C 【解析】 试题分析:本文讲述作者在饭店中给贵宾服务时不慎失手,经理在处理完僵局后非但没有指责,反而悉心传授服务的秘诀,作者赢得客人的谅解,对经理很是敬佩。 1.B考查动词辨析A. Welcome欢迎;B. Please使满意。;C. Invite邀请;D. Feed喂;上一句话服务员每天都与顾客打交道,出现问题时,服务员有能力用某种方式让事态顺利进行,由此可知让顾客满意是服务员的职责,故选B项。 2.2】B考查名词辨析A. Servant仆人;B. waiter 侍者;C. Cook厨师;D. Director导演;根据第一段提到As waiters, we deal with customers every day作为一个侍者,故选B项。 3.3】D考查名词辨析A. Family家庭;B. class 班级;C. Number数量;D. Group组;根据下一句话开头及下一段After the group arrived,可知是这个客人团,故选D项。 4.4】B考查动词短语辨析A. taken up with从事;B. made up of由。。组成;C. added up to增加;D. recognized as辩认;句意:这个团体由本市时尚界的重要人物组成,be made up of由。。组成故选B项。 5.5】A考查动词辨析A. Seated就座;B. Introduced介绍;C. dressed 穿衣;D. Satisfied满意;上一段提到这个团体来到饭店是为了吃午餐,所以表示他们舒服地就座后,故选A项。 6.6】D考查动词辨析A. Bought带来;B. Sold卖;C. got 得到;D. Ordered命令,点餐;这个团体来到饭店舒服就座后,点好了饮料,order表示点(饭菜,饮料),故选D项。 7.7】C考查连词辨析A. Therefore因此;B. Besides况且;C. However 然而;D. Though虽然;上一句话提到正常情况下,领班负责酒水类服务,本句话提到经理让作者在那天下午为客人服务,由此可知表示转折,故选C项。 8.8】B考查副词辨析A. Often通常;B. Never从不;C once曾经;D. Little几乎没有。本名词后面半部分提到作者从来没有给12人的团体提供过服务,而且本句话后半句话是倒装结构,可知前半部分表示的同样 是否定意义,故选B项。 9.9】C考查动词辨析A. Cleaned清除;B. Shook震惊;C. set 设定;D. broke 打碎;上一句话作者把12个酒杯放在托盘上并向餐桌走去,所以把其中一个酒杯摆放在第一位顾客面前,故选C项。 10.0】B考查动词辨析A.got得到;B. Lost失去;C. Forgot忘记;D. caught 抓住;本句话后关部分提到六个酒杯掉在地上,可知作者没有握紧,故选 B项。 11.1】C考查动词辨析A.stood站立;B. kept 保持;C. Lay躺;D. Stayed停留;本句话后半句可知酒杯打破后应该是躺在地上,碎片到处都是,故选C项。 12.2】A考查名词辨析A. woman 妇女;B. Manager经理;C. Man男人;D. Guest客人;本段中间部分提到六个酒杯掉在一位年轻女士的头上,所以作者多次道歉,故选A项。 13.3】C考查动词短语辨析A.took over接管;B. gave up 放弃;C. came to 来到; D. rushed against冲撞;句意:经理迅速赶来帮助作者进行清理,故选C项。 14.4】C考查副词辨析A.Impatiently没有耐心地;B.angrily生气地;C. Repeatedly重复地;D.regretfully后悔地。上一段最后一句话提到作者多次向那位女士和团体中其他人道歉,所以这个团体宽恕了作者,可知女士重复地告诉作者,没有关系,故选C项。 15.5】B考查动词辨析A. Hear听;B.learn学会;C.Tell告诉;D.change改变;此处是经理向作者传授经验,显然让作者从中吸引教训,学到新的技能,故选B项。 16.6】A考查名词辨析A nervousness紧张;B.apology道歉;C.excitement兴奋;D.carelessness粗心;经理告诫我不要紧张和失望,过错和事故时有发生,故选A项。 17.7】B考查名词辨析A. Nose鼻子;B.head头;C.face 脸;D.hand手;根据句中提到confident可知经理鼓励作者昂首挺胸,故选B项。 18.8】C考查动词辨析A. Behaved行为;B.visited访问;C.respected尊敬;D.understood理解;虽然作者一时失手打破几个酒杯,并冒犯了其中一位顾客,可经理并没有指责而是迅速控制了局面,并向作者传授经验,故可知是受人尊敬的,故选C项。 19.9】B考查形容词辨析A.new新的;B.close亲密的;C.terrible可怕的;D.famous著名的;上文中提到这个女士和这个团体的其他人宽恕了作者的失误,本段提到经理在附近地区很受尊重,推断经理与这个团体关系密切,故选B项。 20.20】C考查形容词辨析A special特别的;B.possible可能的;C.calm平静的;D.comfortable舒适的;经理的声望以及他与团体之间的密切关系让事态平静下来,并赢得了团体对作者的宽恕,故选C项。 考点:故事类阅读。
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