I’m writing to complain about the service offered by your company.
I told your service department on November 21 that my washing machine needed repairing, Your service engineers have since been here four times—on December 1l, December 19, December 25 and January 5．The problem was found out on the first visit and the wrong parts were brought by different engineers on the two next visits. The correct part was fitted by the first engineer on the fourth visit.
In short, my complaints are:
a．I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.
b．The engineers who called on December 19 and December 25 had been given wrong information by the company, which made
me take two half days off unnecessarily.
c．The first and fo
urth visits lasted a total of thirty minutes. But in the invoice （发票）, I have to pay for four visits of four hours’ work. I will not be paying the invoice for their mistakes and I do hope to receive your answers to these complaints.
Yours,
Robert White
1.Robert’s main purpose in writing to the company is to tell the company ________.
A．how its service department is operating
B．how its different engineers came for the repair
C．that all of the engineers didn’t give him any help
D．that he refuses to pay the company for their mistakes
2.The first of Robert’s complaints is that________.
A．it took him three weeks to have the machine repaired
B．it took him nearly sixty days to get his machine repaired
C．it had been almost two months before the first engineer came
D．it took the engineer 3 weeks to find out something wrong with the machine.
3.The second and third engineers brought the wrong parts because________.
A．the company didn’t tell them exactly what they should do
B．the company didn't tell them where the correct parts were
C．they were not sure about whether the machine worked or not
D．they hadn’t been told where the right 
parts should be fitted.
4.It can be inferred from the letter that Robert promises to pay for________.
A．three hours’ workB．half an hour’s work
C．an hour’s workD．four hours’ work
A shopkeeper sent his son to learn about the secret of happiness from the wisest man in the world. The boy walked a long way, and finally came upon the beautiful castle where the wise man lived.
On entering the main room of the castle, the boy was quite surprised: tradesmen coming and going, people chatting in the corners, and a small orchestra playing soft music. The wise man talked with everyone, and the boy had to wait for two hours before it was his turn.
The wise man listened carefully to the boy’s explanation of why he had come, but told him that he didn’t have time just then to explain the secret of happiness. He suggested that the boy look around the palace and return in two hours.
“Meanwhile, I want to ask you to do something,” said the wise man, handing the boy a teaspoon that held two drops of oil. “As you wander around, carry this spoon with you without allowing the oil to spill.”
The boy began to walk up and down stairs of the palace, keeping his eyes fixed on the spoon. After two hours, he returned to the wise man.
“Well,” asked the wise man, “Did you see the Persian tapestries（挂毯）in the hall? Did you see the garden that took the master gardener ten years to create?” The boy was embarrassed, and replied that he had observed nothing. His only concern had been not to spill the oil.
“Then go back and observe the wonders
of my world,” said the wise man. The boy picked up the spoon and returned to his exploration of the palace. This time he observed all of the works of art on the ceilings and the walls. When he returned, he described in detail everything he had seen.
“But where are the drops of oil?” asked the wise man. Looking down at the spoon he held, the boy saw that the oil was gone.
“Well, there is only one piece of advice I can give you,” said the wise man. “The secret of happiness is to see all the wonders of the world, and never to forget the drops of oil on the spoon.”
1.When the boy arrived at the castle, he .
A.received a warm welcome from the wise man
B.had already missed his chance to talk to the wise man
C.didn’t expect to see so many people around
D.was shown around the palace by the local people
2.The wise man gave the boy two tasks in order to .
A. teach him the secret of happiness
B. show him how to observe the wonders in the world
C. make him learn from his mistakes
D. let the boy enjoy his palace and garden
3.We can infer from the article that “the drops of oil on the spoon” probably refer to ______
A．the beauty of nature
B．the fortune a person owns
C．the responsibilities of a person
D．the great opportunities in life
4.Which of the following statements is TRUE according to the article?
A．The wise man was satisfied with the way the boy performed the second task
B．It took the wise man about 10 years to finish his garden.
C．The wise man wasn’t paying much attention to the boy at first.
D．The boy took no notice of the surroundings during his first task.
Can you tell me ______ that the 29th Olympic Games will take place?
A. it is when B. when is it C. when is D. when it is
No sooner ______ on board the train than it______ to move.
A. did he go; had started B. he went; started
C. had he gone; started D. he had gone; had started
It is not who is right but what is right ______ is of importance.
A. which B. it C. that D. this
Little _______ that we were watching his every move, so he seemed to be going his own way in this business.
A. he realized B. he didn’t realize
C. didn’t he realize D. did he realize
