Home is ________ somebody notices when you are no longer there.
A. that B. when C. how D. where
— Mom! Jack has broken a cup!
— Doesn’t matter. Accidents ________ happen.
A. should B. must C. will D. Shall
The scientist does not study nature ________ it is useful to do so. He studies it because he takes pleasure in it.
A. until B. though C. because D. Unless
每个人都行走在自己的路上, 有着不同的经历和收获。请你以“On my way to…”为题写一篇英语作文，向学校英语报投稿，要求包括以下内容：
1. 叙述在路上你的经历；
2. 谈谈你的收获和感想。
注意：
1. 词数不少于120个。
2. 文中不能出现可能透露考生真实身份的任何信息。
My grandmother was a master gardener that could make anything bloom. Even me.
She spent most of her life living on a farm in the mountains of North Caroline, where she got married, raised four children, and watched the changing of the seasons. When I was 12 years old, my dad gave up working downtown and moved back to the farm to turn to gardening. I visited on weekends to keep them company.
Every time my farm chores were done, I was free to climb the mountain, singing songs and gathering flowers. Sometimes the plants scratched me. My grandmother would say: “Beauty has a price. I hope it was worth it.” I would say, “Yes, ma’am. It was.” Then I’d scratch some more. At dusk, we’d sort the flowers and make bouquets(花束): One for the living room, one for the kitchen, and three for the bedrooms.
Even then as a child, I knew that what I desired most from my grandmother was not her flowers but her time. She has been gone for decades, but sometimes when I reach down to pick a flower or pull a weed, I see her hand, not mine. I thought I’d grow up to be a gardener as well. I informed myself, someday, when my children had children，I would be a gardening grandma. Then the grandbabies started showing up, and I discovered I would much rather chase after them than go digging.
The truth is, I’m no gardener. I’m a picker, not a planter. I don’t need to plant a garden. My children are my flowers. They delight me and complete me with a beauty that is worth any price.
My grandmother and I differ in lots of ways, but from her, I do learn what a grandmother means. I also learn that I need attend to my grandbabies with time and water them with love. I hope that, one day, when they hold their first grandchild, they might see my hand.
1.Why did the author go to the farm on weekends?
(No more than 8 words) (2 marks)
____________________________________________________________________________
2.How did the author and her grandmother deal with the collected flowers?
(No more than 12 words) (3 marks)
____________________________________________________________________________
3.What did the author want most from her grandmother when she was a kid?
(No more than 4 words) (2 marks)
____________________________________________________________________________
4.What does the author learn from her grandmother?
(No more than 15 words) (3 marks)
____________________________________________________________________________
Write NO MORE THAN THREE WORDS for each answer.
A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.
So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.
In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.
Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.
Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.
