--- How do you study English?
---I study English talking with foreign students
A．by B．in C．at D．On
--- My son seldom has breakfast.
--- It is unhealthy habit．You must ask him to change it.
A．/ ; an B．the; on C．/ ; a D．the; a
短文写作
请根据以下提示，并结合事例，用英语写一篇短文。
As Madam Curie put it , “I never see what has been done ;I only see what remains to be done .”
注意：①无须写标题，不得照抄英语提示语；
②除诗歌外，文体不限；
③文中不得透露个人姓名和学校名称；
④词数为120左右,如引用提示将不计入总词数。
完成句子
阅读下列各小题，根据汉语提示，用句末括号内的英语单词完成句子，并将答案写在答题卡上的相应题号后。
1.It was not long the life of the countryside even though he lived in the big city for many years.(fit)
尽管他在大城市里生活很多年，但没过多久他就适应了乡村生活。
2.An old man is reported an envelope containing 5,000 dollars on his way home from the bank yesterday.( rob)
据报道一位老人昨天在从银行回家的路上被抢走了一个装有5000美元的信封。
3.In order to discover the crops most suited to the soil , Dr .Johnson as well as his assistants various kinds of grain. (experiment)
为了找到最适合该土壤的农作物，Dr .Johnson和他的助手正在试验各种各样的谷物。
4.At the class meeting , our teacher urged that we the campus cultural construction activity with him. ( participate)
在班会上，我们的老师敦促我们和他一起参加校园文化建设活动。
5.Hard training and persistence are to win a gold medal in the Olympics. （take）
努力训练和坚持不懈是在奥运会中赢得金牌所需要的。
6. , the Chinese Golden Bell Award for Music is the most prestigious music award ceremony.(hold)
每两年举行一次，中国金钟音乐奖是最有名望的音乐典礼。
7.Most of the homes in the mountainous area of Yunnan, , were made of bricks ,wood and mud walls .( happen)
在发生地震的云南地区，大部分房屋都是用砖，木头和泥墙做的。
8.Researchers have found that the more involved one is online , about his day to day activities.(negative)
研究者发现，一个人在网上陷得越深，他对自己的日常生活就变得越消极。
9.All of a sudden, the door opened and __________________________ our English teacher with a book in his hand. ( come )
门开了，我们的英语老师手里拿着一本书走了进来。
10. I _______________ the early train, but I was stuck in a heavy traffic jam. (plan)
我本来打算乘坐早班火车的，但是我却遇上了交通阻塞。
Hong Kong businesses hit by nearly two months of illegal street occupations breathed a collective sigh of relief on Wednesday. Police finally cleared illegal protesters camped at the main intersection in the Mong Kok district, arresting two student leaders.
More than 7,000 officers backed bailiffs (执达官，法警)clearing occupied sections of Argyle Street and Nathan Road. The two-day operation saw 148 people arrested for various offenses, including contempt (藐视) of court, resisting arrest, possession of offensive weapons, unlawful gathering and attacking police.
The Chief Leader Stephen Hui said 22 officers were injured during the clearances.
Police used pepper spray and batons (警棍)to keep protesters from reclaiming cleared roads and from spreading the illegal occupation to neighboring streets.
Six-lane Nathan Road, which goes through the heart of Kowloon, was cleared after nearly five hours. However, comments on the Internet said protesters were looking to reoccupy roads later in the evening.
This week's actions mark the first time the authorities have successfully cleared one of the three main protest sites, which sprang up after demonstrators seized key intersections in late September to press for unconstitutional reforms.
Contractor Kwan Sui-sum, 55, said he wished the Nathan Road clearance had come earlier, as he has had to pay HK$20,000 ($2,580) after the protesters delayed building reconstruction work. The owner of the Chung Hing Duty Free drug store was cautiously optimistic and eager for his store at the corner of the cleared intersection to get back to business. Sales dropped by 40 percent during the occupation, he said.
“I'm not worried about the guess that the protesters will return. I trust in Hong Kong's rule of law and in the police,” the man said, who wished to remain unknown as he fears attack from protesters.
But five stores at a cleared site owned by jewelry chain Chow Tai Fook were still closed hours later. A company spokesman said the outlets will remain shut while it continues to monitor the situation.
1.You can infer from the passage that _______.
A. the Hong Kong police cleared the roads at a cost
B. all the Hong Kong citizens are doubtful about the result of the clearances
C. all the illegal protesters were willing to leave the protest sites
D. the Hong Kong government’s attitude to the illegal protesters is unclear
2.In the two-day operation,_________.
A. many Hong Kong citizens joined in it
B. all the protest sites were cleared
C. many illegal protesters were arrested
D. all the stores were still open
3.What Hong Kong police will probably do next according to the passage?
A. They will help the owners of the stores do their businesses.
B. They will try their best to arrest other fled illegal protesters
C. They will help the officers injured during the clearances.
D. They will arrange to take more action to finish the clearances.
4.This passage is mainly about ______.
A. Hong Kong businesses hit by nearly two months of illegal street occupations
B. the event that police cleared Hong Kong protest sites
C. shop owners who wished to remain unknown as he fears attack from protesters
D. Hong Kong citizens who doubt the police's clearances
High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1.Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved. .
D. Customers have no easy access to store managers.
2. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)
A. New customers are bound to replace old ones.
B. It is not likely that the shopper can find the same products in other stores.
C. Most stores provide the same kind of service.
D. Not complaining to manager causes the shopper some trouble too.
3.What contributes most to smoothing over issues with customers?
A. Manners of the salespeople.
B. Hiring of efficient employees.
C. Huge supply of goods for sale.
D. Design of store layout.
4.To achieve better shopping experiences, customers are advised to ________.
A. exert pressure on stores to improve their service
B. settle their disputes with stores in a diplomatic way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores
