A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to give training to company executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the purpose of calling on a customer. Time was limited and my plan included a quick turn-around trip from and back to the airport. A spotless taxi pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly-folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Microsoft. But I got tired of it, thinking my best would never be good enough. I decided to find my position in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, helping people and feeling like I have done a full day’s work and done it well. I thought about my personal strengths and ... wham! I became a taxi driver. One thing I know for sure, to be good in my business I could simply meet the expectations of my passengers. But, to be GREAT in my business, I have to go above the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by being ‘average’.”
1.What does the writer really want to say in Paragraph 1?
A．The writer thought the driver motivational.
B．The writer benefited a lot from the ride.
C．The writer was over charged for the ride.
D．The writer paid less for the ride.
2.What caused the writer’s curiosity about the taxi driver?
A．His wonderful CD.
B．His touching speech.
C．His high-quality service.
D．His neatly-folded journal.
3.From the last paragraph we know that the taxi driver .
A．is enthusiastic about his work
B．expects much from his work
C．thinks too highly of himself
D．goes above his own expectations
4.Which of the following isthe taxi driver likely to agree?
A．Being great is a must in life.
B．Life is not easy for all of us.
C．Don’t expect too much in life.
D．Every one of us has strengths.
Here are Important Travel Notices from United Airlines, March 20, 2016 7:12 AM. Information is updated as it is received.
◆ 1. Travel and the Zika virus
If you have a ticket for travel to a country affected by the Zika virus (as listed on the CDC website) and have concerns, please contact the United Customer Contact Center with any questions or changes to your reservation. Customers advised to avoid the affected regions based on CDC guidance may change their destination or travel date without a fee or may choose to receive a refund（退款）if their tickets were booked before February 29, 2016. The new travel date must be within the validity of the ticket. Additional charges may apply if there is a difference in fare for the new travel route.
◆ 2. Longer lines at security checkpoints
Procedural changes at TSA checkpoints throughout the United States may result in longer lines at security checkpoints. Please plan accordingly and allow for extra time at the airport. The TSA advises arriving at the airport two hours before your flight for US travel and three hours before for international travel. To save time at security, we encourage you to visit www.tsa.gov.com and apply for TSA pre-check.
◆ 3. Notice for flights departing the European Union, Norway and Switzerland
EU Regulation 261/2004 requires airlines to provide the following notice: If you are not allowed to board or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the form, stating your rights, particularly about compensation and assistance.
1.Travelers have to pay additional fees when they want to .
A．change their reservation
B．change travel date
C．receive their refund
D． change to a dearer route
2.What do we know from Notice 2?
A．Security check possibly takes time in the USA.
B．Security checkpoints are not available.
C．Security check wastes a long time.
D．Pre-check can easily be done online.
3.Compensation can be asked for when .
A．passengers refuse to board the plane
B．passengers’ trip is cancelled in advance
C．passengers’ flight is delayed at least two hours
D．passengers miss their flight due to traffic jam
书面表达
为了使我们的校园更美好，作为学生会主席的你，向全校学生倡议要养成环保意识，让同学们明白保护环境是我们中学生应尽的责任。请根据下面内容写一份倡议书，要点如下：
1.节电，节水，节粮食；
2.步行或骑车上学；
3.不乱扔纸，垃圾，拒绝使用一次性筷子及方便袋，支持“光盘行动”。
注意：1. 词数100左右
2. 可以适当增加细节，以使行文连贯；
3. 开头和结尾已经给出，不计入总词数。
参考词汇：一次性筷子 once-off chopsticks; 光盘行动 Clear Your Plate Campaign;
Dear Friends,
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Thank you!
The Students Union
改错
Our school was founded in 1989. It’s in the foot of a mountain. It’s a real beautiful school in our city, that many flowers and trees have been planted. There is no dormitory for student in the school so no one else lives in it. School starts at seven o’clock but we have to get up very early in∧morning to go to school from home. There are many activities in our school. That we like most is the sports meeting, and they all take an active part in it. The school basketball team won the national match in 2015, earn a great honor for our school.
英语知识运用
I was born in London, bill I grew up in Taunton, which is a small town with not much to do，so I had to invent a lot of garner. This is probably 1._____ I was good at making things. As a child. I always enjoyed2.______ (design) objects.
At the age of 16,1 decided to leave school to work for a design company. 3.________ (main) doing routine work in the office. During this time I learnt a lot 4._______my manager. She was quite inspiring and taught me how5._____(solve) problems by looking at things in a different way.
In 2006. I6._____(feel) I needed a new challenge so I decided to take a film-making course. My 7.______ (apply) was successful and I spent a(n) 8.______ (enjoy) month learning film-making. It was at this time that I realized the most suitable job for9.______ was designing advertisements and commercial films. I made up my mind to develop different 10._______ (skill) so that I would be able to work in this field in the future.
英语知识运用
Last Christmas, I didn't get a single Christmas present. This wasn't a ______ I had asked for it. A week before Christmas. I decided that instead of ___presents. I wanted to buy presents for the 43 in the local orphanage (孤儿院）.
When I told my family my plans, there was a lot of _____ . On Christmas Day, however. the _____ shocked me.
As I knocked on the door of the orphanage that morning. I fell _____ and unprepared for what was coming. I almost _ _____ , but then a woman opened the door and ______ as she led me in.
I'd heard a lot about how orphanages were _______ built but the reality was still a shock. I instantly ______ it. There were no smiles. It felt a bit like being in a huge house filled with forgotten. ______ kids.
I was taken to a room full of children, and was suddenly _______ at how empty it felt. I wanted to make these children smile. I felt ___ ,and I was.
But then, as my presents were _____ , the atmosphere in the room changed. I could see the ________ in the eyes of the children. My feeling of powerlessness _______. A little girl ran up to me and _____ my legs. I carried a little boy in my arms and he kissed me on the nose before lying___ ______ against my shoulder, which moved me to tears.
For many of us, Christmas is the best time of the year. The time I spent in the orphanage taught me that the _______ I felt at Christmases should not be taken for granted. It taught me to ______ everything that was mine.
1.A. joke B. holiday C. surprise D. story
2.A. distributing B. receiving C. donating D. exchanging
3.A. doctors B. patients C. workers D. children
4.A. support B. doubt C. disagreement D. humor
5.A. trend B. disaster C. reality D. emotion
6.A. energetic B. ashamed C. excited D. uncomfortable
7.A. turned up B. turned away C. broke down D. broke in
8.A. hesitated B. smiled C. whimpered D. cried
9.A. secretly B. frequently C. poorly D. randomly
10.A. hated B. left C. forgot D. abandoned
11.A. unwanted B. unwilling C. unbearable D. unconscious
12.A. regretful B. angry C. confused D. amused
13.A. proud B. encouraged C. disappointed D. powerless
14.A. picked out B. put aside C. turned down D. handed out
15.A. envy B. kindness C. excitement D. tension
16.A. arose B. grew C. disappeared D. returned
17.A. hugged B. bit C. scratched D. hit
18.A. heavily B. gently C. quickly D. guiltily
19.A. happiness B. gratitude C. respect D. loneliness
20.A. receive B. keep C contribute D. value
