Question

With hospitals and nursing homes tending to thousands of patients every year accidents can and do happen. These incidents whether they are through carelessness or otherwise, can leave patients feeling powerless. That’s not the case.

“There is growing public awareness. People are feeling they have more rights and they have tools in hand to make a complaint,” said Ralph Montano, spokesman for the California Department of Public Health, which regulates hospitals and long-term care facilities in the state.

That department received more than 6000 complaints about hospitals in 2007; in the most recent year statistics are available. The complaints can be about mixed-up lab results, medicine errors, foreign objects left in a patient during surgery or a host of other topic.

Similarly, the California department of Aging received 43,000 nursing home complaints in 2014. Some said patient abuse or neglect of patients; others reported missing items. And some commented on the quality of the food.

But finding the channels through them to put forward a complaint can be tiring and time consumption. Many consumers simply don’t bother, and some become lost in the system. Whether the complaint is against a hospital or a long-term care facility, the process is similar—and many people can help, including the facility’s staff, insurance company representatives and state regulators.

If you want to make a complaint while in the hospital, Patti Harvey, vice president of quality and patient care services for Kaiser Permanente in Southern California, recommends talking with the bedside nurse. If that doesn’t work, you can talk with other people higher in the chain of command, up to the hospital administrator. If the problem isn’t still taken care of—say you disagree with your treatment plan or have a problem with your doctor—member service offices at each hospital can help address your concerns.

1.Why are there more complaints from patients?

A. Because there are more departments to deal with complaints.

B. Because in the hospital there are more accidents than before.

C. Because it’s convenient for people to put forward complaints.

D. Because hospitals have more and more rights.

2.Many consumers don’t make a complaint because ________.

A. complaints are bad for a long-term care facility

B. few accidents happen

C. many complaints are lost

D. it takes time to make a complaint

3.The last paragraph mainly tells us ________.

A. to solve problems with the hospital quickly

B. something about Patti Harvey

C. how to make complaints in the hospital

D. we should say we disagree with the treatment plan

4.Who can help if you complain against a hospital or a long-term care facility?

A. Jack—a representative of an insurance company.

B. Peter—a medical officer from the government.

C. Rudy—a headmaster of a medical university.

D. Tom—a teacher of a medical school.

Answer

【解析】

试题分析：文章讲述了医院和养老院接到的投诉越来越多，并且告诉消费者如何投诉才能有效解决他们的问题。

1. 细节理解题。根据第二段第一句“There is growing public awareness. People are feeling they have more rights and they have tools in hand to make a complaint,”可知，人们觉得他们有更多的权利和管道来提出自己要抱怨的事情。故选C。

2. 细节理解题 根据第五段第一句But finding the channels through them to put forward a complaint can be tiring and time consumption.可知，消费者之所以没提出投诉是因为他们觉得要找到投诉的管道太麻烦还很耗费时间。故选D。

3. 细节理解题。根据最后一段第一句If you want to make a complaint while in the hospital可知，这一段讲述在医院怎么投诉。故选C。

4. 细节理解题。根据倒数第二段最后一句Whether the complaint is against a hospital or a long-term care facility, the process is similar—and many people can help, including the facility’s staff, insurance company representatives and state regulators.可知，针对医院和长期护理设施的投诉可以找Jack帮忙，Jack是一家保险公司的代表。故选A。

【名师点睛】

细节题正确选项通常有以下特征：

1、对原文句子中的关键词进行替换。把原文中的一些词换成意义相近的词，成为正确选项。

2、词性或者语态的变化。把原文中的一些词变换一下词性，或者改变原文句子的语态，给考生制造障碍。

3、语言简化。把原文中的复杂语言现象进行简化，成为正确答案。

4、正话反说。把原文中的意思反过来表达而成为正确选项（适用于寻找错误选项的题目）。

1.5.

考点：考查社会现象类阅读