Question

We can have conflicts with our important persons like friends, relatives, workmates, etc. But the conflicts doesn’t necessarily mean that the relationship will be destroyed. In fact, sometimes conflict helps people to let out their silent feelings, allowing them to free their suppressed emotions. However, when in a conflict, we usually get angry and say or do things which aren’t linked to the problem at hand. Therefore, it is important that we should try to avoid conflicts through effective communication.

In a heated argument, we usually say things that aren’t related to the real problem, and even use rude words to make sure we gain an advantage over the other person. Then the whole situation goes badly. So we should separate(隔离) the root cause of the problem and build our discussion around it. This ensures that there are no rude remarks and the situation moves in a positive direction.

It’s easy for us to think we’re right and if something isn’t working out, it surely must be someone else’s fault. However, if you aim to solve a conflict, first of all, you should show some respect and allow the other party to express themselves. Using remarks like, “I understand your concern on this” or “I know you’re right at your end”, would make the other person feel more appreciated.

Sometimes some people get too excited and may behave in the wrong way or say something others may not appreciate. This can cause a worse situation. Actually, they should control their emotions and keep calm. This has to be learned through self-control and observing behavior of other people.

The tips mentioned above are useful for most situations. However, we don’t rule out the possibility that there are some people always want to create some sort of trouble for others. You can tell them from others, and putting in an effort to resolve a conflict with them may just not be a wise idea. The best way to deal with these people is to forget them. A famous saying can help you and that is: “You should never fight with a pig; you both get dirty and only the pig likes it.”

1.What can we learn from Paragraph 1?

A. Conflicts may help us deal with our emotions.

B. Conflicts can improve our relations with others greatly.

C. Effective communication can help us avoid conflicts undoubtedly.

D. The closer two friends are, the more conflicts are between them.

2.When making discussions to solve conflicts, we should ________.

A. know others’ personal quality

B. know others’ ability of expression

C. avoid showing our disadvantages

D. avoid the root cause of the problem

3.The author suggests that when people get too excited, they should ________.

A. behave like other people    B. control the situation

C. learn to keep their head    D. say something unconcerned

4.In the author’s opinion, how should you deal with those who always want to create trouble for you?

A. Fight with them.    B. Ignore them.

C. Have a talk with them.    D. Give them something they like.

Answer

1.A

2.D

3.C

4.B

【解析】人与人之间的冲突是在所难免的，即便是和自己很重要的人之间也会有冲突，文章介绍如何能通过有效的交流避免冲突。

1.细节理解题。根据第一段内容In fact, sometimes conflict helps people to let out their silent feelings, allowing them to free their suppressed emotions.（事实上，有时冲突帮助人们发泄他们沉默的情绪，允许他们释放压抑的感情）。可知，冲突能帮助我们处理情绪，故选A。

2.推理判断题。根据第二段内容So we should separate(隔离) the root cause of the problem and build our discussion around it.（因此我们应该隔离问题的根源，围绕它进行讨论）可推断，当我们为解决冲突而讨论时，应避免问题的根源，故选D。

3.推理判断题。根据第四段关于人们太激动时的建议：Actually, they should control their emotions and keep calm. This has to be learned through self-control and observing behavior of other people.（事实上，他们应该控制他们的情感并保持镇静。这要通过自我控制以及观察其他人的行为习得。），故答案C（保持低调）正确，故选C。

4.推理判断题。根据文章最后一段内容，介绍的关于处理总是和你制造麻烦的人The best way to deal with these people is to forget them.（对付他们的最好方法就是忘记他们），故选B。