假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。
要点如下：1．介绍购物情况：2．反映存在问题： 3．提出解决方案。
注意：1．词数100左右： 2．可适当增加细节，以使行文连贯；
(可能用到的生词： 投诉complaint n．)
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1.他过着忙碌的生活，养活一大家子的人，这一点给了他成就感。（lead a...life; support; achievement）
2.我突然想到这本书是给青少年设计的，有助于建立他们的信心。（hit; intend; build up）
3.只有这样我们才能集中注意力于我们的工作上。 （only句首；focus on）
4. 多亏了他的研究，联合国在消除世界饥饿的斗争中又多了些方法。（thanks to; rid...of; battle）
5.在过去十年中，使用化肥导致了严重的问题。（decade; ing形式做主语; fertilizer; lead to）
In any major Indian city, people are seen with an arm outstretched, mobile phone in hand,1.(smile) widely and clicking away. Even Prime Minister Narendra Modi has embraced the selfie (自拍), posting pictures online that he’s snapped with2.(difference) world leaders.
3.the act of selfie can sometimes have deadly consequences. India is home to4.highest number of people who have died while taking photos of5.，with 19 of the world’s 49 recorded selfie-linked deaths since 2014.
Earlier this month, an 18-year-old college student on a class picnic 6.his balance while taking a selfie on top of a rock near a dam. He fell into the water and drowned, along with a classmate7.jumped in to save him.
Since then, the Indian government8.(declare) 16 no-selfie zones across Mumbai, warning people9.taking unnecessary risks. Police have declared “no selfie” in areas considered to be10. (danger)—particularly along the coastline in spots with no railings or fences. Anyone venturing into “no selfie” areas, even if they take no photos, will risk a fine of 1,200 rupees ($ 17.50).
From my second year of primary school on, there was one event I was afraid of every year: the piano recital(独奏会). A recital meant I had to practice a ______ piece of music and perform in front of strangers who knew the ______ much better than I. Each year I would ask my father if I could skip the recital “just this once”. And he ______ say something about building self-confidence and working toward a goal.
So it was with great satisfaction______ I stood in church one recent Sunday, and watched my father ______ in his shirt and tie before rising to play the piano in his very first recital. My father had ______ to play music when he was small. But his mother couldn’t afford lessons. A ______ couple helped him, but he soon ______ after being teased by other boys. Three years ago, when he retired he asked his church music director, Charles Staples, to take him as a/an ______. One recent Sunday just before the recital, he told me my dad was playing “the best I’ve ever seen him. I keep waiting for him to reach his ______, but he hasn’t yet.”
For a moment ______ my father sat down at the keyboard to play, he simply stared ______ at his fingers, and I wondered whether he would even begin. He’s forgotten the notes, I worried, remembering those moments decades ago when my mind would go ______ and my fingers would ______________. But then Aram Khachaturian’s melody came, and I realized he has been doing what music teachers always tell their new students to do: focus on the music and ______ the rest of us aren’t there.
My dad ______ it through Melody and then through another one. What he lacked in skill, he more than ______ in feeling. He rose, turned to his audience and bowed, making us laugh ______ relief and affection (爱).
Also in the audience was my 11-year-old son Jeff.
“So what did you think about your granddad?” I asked Jeff later.
“He was great,” Jeff replied.
“I’m ______ of him for starting something new at his age,” I said.
“Yeah, and doing it so well,” Jeff added.
My father may not have reached his peak(highest level) ______, but as far as his grandson is concerned, he’s at 
the top of the mountain.
1.A. sweet B. bright C. boring D. sad
2.A. profession B. notes C. recital D. event
3.A. would B. should C. could D. might
4.A. that B. when C. how D. while
5.A. wearing B. sweating C. gathering D. switching
6.A. longed B. learned C. managed D. started
7.A. senior B. rough C. gifted D. kind
8.A. started B. stopped C. enjoyed D. progressed
9.A. student B. teacher C. player D. assistant
10.A. goal B. aim C. peak D. standard
11.A. after B. while C. since D. as
12.A. away B. down C. out D. through
13.A. mad B. wild C. empty D. cool
14.A. move B. apply C. slide D. freeze
15.A. ignore B. pretend C. guess D. announce
16.A. made B. got C. reached D. played
17.A. put hands on B. made up for C. take the place D. came to life
18.A. with B. at C. from D. by
19.A. thankful B. satisfied C. fond D. proud
20.A. purposely B. thoroughly C. musically D. originally
Home on the way
People need homes: children regard their parents' place as home; boarders call school "home" on weekdays; married couples work together to build new homes; and travelers … have no place to call "home", at least for a few nights.1.. Don’t they have the right to a home? Of course they do.
Some regular travelers take their own belongings: like bed sheets, pillowcases and family photos to make them feel like home no matter where they are; some stay for long periods in the same hotel and as a result become very familiar with service and attendants;2.. Furthermore, driving a camping car during one’s travels and sleeping in the vehicle at night is just like home -- only mobile!
And how about keeping relationships while in transit?3.; some send letters and postcards, or even photos; others may just call and say “hi”, just to let their friends know that they're still alive and well. People find ways to keep in touch. Making friends on the way helps travelers feel more or less at home.4..
Nowadays, fewer people are working in their local towns, so how do they develop a sense of belonging? Whenever we step out of our local boundaries, there is always another “home” waiting to be found.5., we can make the place we stay “home”.
A. Hotels provide a clean safe place to stay while you are travelling the world[
B. others may simply put some flowers by the hotel window to make things more homely
C. Backpackers in youth hostels may become very good friends, even closer than siblings（手足）
D. So how about people who have to travel for quite a long time
E. No matter where you go to in the world, hotels are there, too
F. Some keep contact with their friends by means of Internet
G. Wherever we are, with just a little bit of effort and imagination
There are many people you are well advised to treat kindly: Your child’s teacher, your husband or wife, your boss and so on.
Until now, that best-behavior-required list has not included your Uber（优步） driver, or taxi drivers. Old thinking: Hey, they’re here to serve me. I don’t have to make a special effort to be nice to them.
Dangerously wrong.
A recent New York Times story told the educative tale of a Uber passenger, Hussein Kanji, who says he’s really no
t sure how he made his driver angry. All he knows is that his driver-generated rating(评分) went way down and the wait for a Uber car became hours instead of minutes.
Be careful, Uberians: If you’re feeling angry when you get into the back seat and you give your driver the silent treatment, your reputation may get damaged in the driver-generated ratings. If you’re among the people described as “generally negative” by one Uber driver, watch out.
Uber isn’t the only front on this battlefield. The ability to rate someone’s service is one of the successes of the Internet. It helps everyone weed out people with bad attitudes and worse habits.
These ratings should cut both ways. A while back, the auction(竞买) site eBay made many of its sellers angry when it started preventing them from giving negative ratings to buyers. Until then, sellers and buyers had threatened each other with negative reviews. Too many negative reviews could get you thrown off.
Then eBay shifted the balance of power to buyers. Sellers can still write a bad comment, but the overall rating cannot be anything but positive. Thus eBay has become a place where all is for the best. Think positive!
We know that being nice to people all day can be exhausting. We’ve also seen people who shout at those who don’t measure up to their expectations for service.
Uber is reportedly about to spread worldwide. It is a welcome competitor because it fits the needs of customers in a new way. We know Uber is a two-way street. But drivers who get too picky may end up with no passengers.
Everyone, behave!
1.Negative driver-generated ratings mean that ________.
A. Uber drivers will never serve those customers
B. drivers are too slow to pick up customers
C. customers have to wait for a longer time when using Uber cars
D. customers have done damage to Uber cars
2.The underlined phrase “weed out” (Para. 6) can best be replaced by _____.
A. hate B. get rid of
C. value D. win back
3.The example of eBay in the article is probably meant to show that ________.
A. in the Internet age, buyers have always had the advantage of ratings
B. the power of ratings should be given to both sides of a service
C. the main reason why eBay has become a successful auction site
D. controversy between customers and sellers has only come about recently
4.The author has written this article to ________.
A. show that when using Uber, your behavior directly affects the service you get
B. prove that giving and receiving bad ratings can influence your life
C. suggest that tools like Uber and eBay can reflect what kind of person you are
D. stress that both customers and service providers should be respectful and positive
