What does the woman want to do?
A. To have an X ray. B. To go to the hospital. C. To help the wounded man.
假如你是李华，你堂兄建华在国外学习，你们经常用英文通信。他即将完成学业，不久前来信就是否回国工作征求你的意见。请根据下列提示回信：
1.建议他回国；
2. 你的理由是：1)学有所用，就业容易；2)照顾父母。
注意：
1.词数100左右；
2.可以适当增加细节，以使行文连贯；
3.开头语与落款已为你写好。
Dear Jianhua,
I’m very glad to
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Best wishes!
Yours
Li Hua
假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。
增加：在缺词处加一个漏字符号（∧ )，并在其下面写出该加的词。
删除：把多余的词用斜线（\)划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意：1.每处错误及其修改均仅限一词；
2.只允许修改10处，多者（从第11处起）不计分。
Human beings has been interested in robots for quite some time. Scientists are always inventing new and better robots, that will play an important role in our future lives.
First, smarter robots will help us for the housework. They will take over jobs such as preparing meals, washing dishes, and sweep the floor. So we will have much free time to have a fun than before. Second, robots will be helpful for our work. They will do all the heavy and dangerous work, and help out in hospitals, schools and offices. Third, robots will be your friends. Whenever we felt sad, lonely or upset, we can have a chat with a robot. Robots will not only be good listeners but they will also offer us good advices.
In conclusion, robots will be more and more intelligent and we will benefit it in many ways.
The task of being accepted in a university begins early for some students. Long before they graduate from high school, they take special 1. (course) to prepare for advanced Study.
They may also take one or more examinations which test how well 2. (prepare) they are for the university. In the final years of high school, they complete 3. (apply), and send them to the universities 4. interest them most. Some high school students may be required to have an interview 5. professors from the university. 6. (neat) dressed and a little bit nervous, they are determined to show that they have a good attitude and the ability 7. (succeed).
If they are accepted, many universities will offer them an instruction program to get to know the procedures for students advising, university rules, the use of library and all the 8. major services of the university.
Beginning a new life can be very puzzling. The 9. the students learn about the university, the easier it will be for them to adapt to the new environment. However, it 10. (take) time to get used to college life.
Language is so magical a thing that sometimes effective words can make a big difference. Here is a simple story that ____ the power of our language. My roommate Maria began to hunt for a job when Sue was in senior 4 and shortly after that, she got an important ____ . On account of the financial crisis, the competition was ____ . But she said,“____ I try, there will always be hope. ”
Luckily, she ____ the first two rounds and entered the final interview. There were only three people left. The interview was very ____ , during which the interviewer only ____ with them for a while The interviewer said to them, “All of you are very excellent. Please go home and wait for our ____ !”
A week later， Maria received a message from the company, saying that she had not been ____ a job. Maria felt deeply ____. But later in the evening, she excitedly informed me that she had received another message, reading that she had been ____ by the company . ____.the first message sent to her was also part of the ____ in the interview. The three applicants received the same message; but only Maria's reply ____ the company, so she was given the job. I asked her，"How did all of you reply? " She said, "One did not reply, the other said ’goodbye’, and I said ’thank you’"
Only then did I know that Maria’s ____ came in that way. That is, when you feel disappointed, do not ____ to say "thank you" to the one who disappoints you. Actually, it is a piece of cake to say "thank you" But it is whether you are ____ to say it in a peaceful and grateful manner ____ does matter. Saying "thank you" shows ____ for others’ work and shows your grand generosity. Thus, while under the same condition, you may get more ____ compared to others!
1.A. reflects B. accounts C. indicates D. deserves
2.A. appointment B. message C. interview D. notice
3.A. tight B. fierce C. potential D. close
4.A. If only B. Even though C. In case D. As long as
5.A. beat B. tried C. considered D. passed
6.A. interesting B. satisfactory C. simple D. difficult
7.A. consulted B. chatted C. argued D. played
8.A. response B. requirement C. order D. demand
9.A. left B. arranged C. offered D. awarded
10.A. defeated B. disappointed C. embarrassed D. worried
11.A. trusted B. allowed C. discussed D. employed
12.A. Actually B. Exactly C. Eventually D. Possibly
13.A. competition B. experiment C. test D. experience
14.A. surprised B. answered C. benefited D. satisfied
15.A. job B. confidence C. intelligence D. fate
16.A. pretend B. forget C. regret D. intend
17.A. willing B. anxious C. eager D. prepared
18.A. which B. what C. who D. that
19.A. appreciation B. respect C. sympathy D. patience
20.A. presents B. concerns C. thanks D. chances
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1. Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact. 2.
Secondly, 3. It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.
Thirdly, talk with the client and discover the best means to resolve his problem. 4.
In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.
Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.
Finally, create a procedure for recording different types of customer complaints. 5.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customers’ complaints efficiently.
F. Don't feel ashamed of the failure in your service or product.
G. You should also show your customer that you do understand him by giving full attention.
