Question

听下面一段较长对话，回答以下小题。

1.Why was the woman looking for a manager?

A. To set a discount.    B. To make a complaint.    C. To know the men’s section.

2.What did the lady in red do?

A. She ignored the customer.

B. She was rude to the customer.

C. She wasted the customer’s time.

3.Where does the conversation take place?

A. In an office.    B. In the changing room.    C. Outside a mall.

Answer

1. B

2. B

3. A

【解析】

M: Ma’am, come in, please.

W: Excuse me? Are you a manager?

M: Yes. What can I do for you?

W: Well, I have received such poor service from your employees this morning. I felt I had to let you know.

M: I’m sorry, ma’am. Please tell me what happened.

W: I was asking that woman over there in the black dress where the men’s section was, and she completely ignored me while continuing to talk on her cell phone.

M: That’s not OK…

W: There’s more. I waited outside the changing room for 10 minutes, only to find the person inside was another staff member!

M: That should never happen. I...

W: I’m not finished yet. When I came out of the changing room, a third employee, the lady in red, said I looked fat! I was so embarrassed!

M: Ma’am, I promise you I will speak with them immediately about this. In the meantime, I’ll give you 50% off whatever you decide to purchase.

W: Well, that’s the least you can do…

1.本题是听力，解析略。

2.本题是听力，解析略。

3.本题是听力，解析略。