Question

听下面一段较长对话，回答以下小题。

1.What information is needed by the woman?

A. The man’s phone number.

B. The shipping date.

C. The man’s email address.

2.When were the gifts supposed to arrive?

A. Two days ago.    B. Seven days ago.    C. Ten days ago.

3.How does the man probably feel in the end?

A. Excited.    B. Confused.    C. Frustrated.

Answer

1. C

2. A

3. C

【解析】

W: Thank you for calling Target.com. My name is Angela, and I’d be happy to assist you today. What is the name on the account?

M: Mark Sanchez.

W: Thank you, Mr. Sanchez. What’s your email address?

M: It’s [e-mail].

W: Thank you. How may I help you today?

M: I ordered some gifts from your website last week, but they haven’t arrived yet. They were supposed to be here two days ago.

W: I’m sorry to hear that, sir. Do you have the order number?

M: Yes, it’s 855321.

W: One moment, please… All right, sir. I think I’ve discovered what’s going on. A couple of items in your order were damaged during transport. We are in the process of shipping your new items, but it could take up to ten days for you to receive them.

1.此题为听力题，解析略。

2.此题为听力题，解析略。

3.此题为听力题，解析略。