Question

    A supermarket checkout assistant was praised as striking a blow for (拥护)modern manners and a return to the age of politeness after refusing to serve a shopper who was talking on her mobile phone.

Sainbury’s was forced to apologize to the customer who complained when she was told her goods would not be scanned unless she hung up. Jo Clark, 26, said, “I don’t know what she was playing at. I couldn’t believe how rude she was. When did she have the right to give me a lecture on checkout etiquette (礼节)? I won’t be shopping there again.

But users of social media sites and Internet forums were very angry that the store gave in and the public appeared to be rallying (支持) behind the angry checkout worker. “Perhaps this is a turning point for mobile phone users everywhere. When chatting, keep your eyes on the folk around you. That includes people trying to serve you, other road and pavement users and especially people behind you on the stairs,” was a typical post.

“It’s about time checkout staff fought back at these people incessantly chattering on their phones. They can drive anyone crazy. It’s rude and annoying. I often want to grab someone’s phone and throw it as far as I can, and I am not even a checkout girl, just a passer-by,” said another.

WillNorman of The Young Foundation said that the majority of people still valued good manners very highly, despite growing pressures from work, mobility and technology. “Being civil to each other is part of the oil which makes communities work. In our research taxi drivers and shop workers described being invisible which is fine as a one-off but day after day it makes people feel undervalued and undermined. It is quite simply rude,” he said. “New rules and codes of conduct take a while to develop and we are still in a development phase for mobile phones,” he added.

Siobhan Freegard, founder of parenting site Netmums.com said, “While clearly this checkout operator doesn’t have the authority to order customers to switch off the phone, you can see why she felt so frustrated. No matter how busy you are, life is nicer when you and those around you have good manners.”

1.According to Jo Clark, the checkout assistant ________.

A. lacked the knowledge of checkout manners

B. played with a mobile phone while at work

C. deserved praise for her modern manners

D. had no right to forbid her to use her mobile phone

2.Paragraphs 3 and 4 imply that the public ________.

A. are used to chatting on their mobile phones

B. are driven crazy by constant mobile calls

C. seemed to support the checkout assistant

D. ignored the existence of mobile phone users

3.WillNorman seems to support the idea that ________.

A. people are confused about what good manners are

B. technology makes people feel undervalued

C. the use of mobile phones should be reduced

D. good mobile phone manners are still developing

4.The passage is mainly about ________.

A. how we talk on mobile phones while shopping

B. what good manners mobile phone users should have

C. when we can develop new rules for mobile phone users

D. whether it is rude to talk on your mobile phone while shopping

Answer

1.D

2.C

3.D

4.D

【解析】

这是一篇新闻报道。短文主要报道了消费者与收银员之间冲突的事例。收银员拒绝为结账时打电话的顾客服务，并且要求顾客挂断电话，否则不予扫描消费品。这件事情引起了公众的关注，不同的人对此产生了不同的看法。

1.推理判断题。由第二段“. Jo Clark, 26, said, “I don’t know what she was playing at. I couldn’t believe how rude she was. When did she have the right to give me a lecture on checkout etiquette (礼节)? I won’t be shopping there again.”可知，26岁的乔·克拉克说：“我不知道她在玩什么。我真不敢相信她有多粗鲁。她什么时候有权给我讲授结账礼仪？我不会再去那里购物了。所以通过26岁的乔·克拉克所说的话可以判断出，收银员没有权利禁止她使用手机。故D选项正确。

2.推理判断题。由第三段“But users of social media sites and Internet forums were very angry that the store gave in and the public appeared to be rallying (支持) behind the angry checkout worker. ”第四段“It’s about time checkout staff fought back at these people incessantly chattering on their phones. They can drive anyone crazy. It’s rude and annoying. I often want to grab someone’s phone and throw it as far as I can, and I am not even a checkout girl, just a passer-by,” said another.”可知，但是，社交媒体网站和互联网论坛的用户对这家商店的让步非常愤怒，公众似乎很支持这位愤怒的收银人员。是时候让收银台的工作人员回击那些在电话里喋喋不休的人了。他们能让任何人发疯。这既粗鲁又烦人。我经常想抓起别人的电话，把它扔到我能扔的地方，我不是一个收银女孩，只是一个路人”另一个说。所以通过社交媒体网站和互联网论坛的用户和过路人所表达出的态度，能够判断出第3和第4段暗示公众似乎很支持收银人员的做法。故C选项正确。

3.推理判断题。由第五段““New rules and codes of conduct take a while to develop and we are still in a development phase for mobile phones,” he added.”可知，他补充说：“制定新的规则和行为准则需要一段时间，而我们仍处于手机开发阶段。所以通过 WillNorman所说的话判断出WillNorman似乎支持良好的手机礼仪仍在发展中的观点。故D选项正确。

4.主旨大意题。通读全文可知，短文主要讲了消费者与收银员之间冲突的事例。收银员拒绝为结账时打电话的顾客服务，并且要求顾客挂断电话，否则不予扫描消费品。这件事情引起了公众的关注，不同的人对此产生了不同的看法。所以这篇文章主要是关于购物时用手机打电话是否粗鲁而展开的。故D选项正确。