Question

Returns & Refund Guarantee

The “Returns & Refund Guarantee” is a promise provided by sellers for every item they sell on DHgate.com. When you receive an item that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems. DHgate will offer additional assistance if the seller is not cooperative.

Scope

The following points should not be included in the “Returns & Refund Guarantee”:

▲The seller didn’t make any promise.

▲The seller can provide evidence to prove the items are as described.

▲You didn’t contact the seller within the promised time.

▲You have released the payment to the seller before asking DHgate for help.

Sellers are able to set up the following promise:

Returning items for any reason

Buyers can return items for a refund within a specific day which has been set up by sellers, such as 3 days, and 7 days from the day when the items are received. The items’ receive date is the date that is indicated on the shipping carrier’s official website. Buyers should prepay any return shipping cost, which will be given back to the buyers after the seller receives the items as long as the items are returned in the same exact condition as when they were delivered.

Returns or Refunds accepted if the product has quality issues

Buyers can return the items for a refund when they are not as described or possess quality issues by communicating directly with the seller. The seller is responsible for the return shipping cost.

Buyers can get a refund and keep the items when the items are not as described or possess quality issues by negotiating directly with sellers.

1.Who can get additional assistance from DHgate in the guarantee?

A.The buyers in physical stores. B.The buyers on DHgate.com.

C.The sellers on DHgate.com. D.Both the buyers and the sellers.

2.Which situation is within the scope of the guarantee?

A.The seller didn’t make any promise.

B.The buyer has paid the seller in advance.

C.The buyer asked for help within the promised time.

D.The seller proves that there is nothing wrong with the item.

3.Which of the following is true according to the passage?

A.All the sellers didn’t make promises.

B.DHgate sometimes will pay the buyers.

C.Sellers should prepay return shipping cost.

D.The buyer can’t keep the items after getting a refund.

Answer

1.B

2.C

3.D

【解析】

这是一篇应用文。文章为退货退款保证说明，这是卖家在DHgate.com上出售的每一件商品的承诺，以及卖家和买家各自的事项说明。

1.细节理解题。根据第一段The “Returns & Refund Guarantee” is a promise provided by sellers for every item they sell on DHgate.com. When you receive an item that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact the seller to resolve these problems. DHgate will offer additional assistance if the seller is not cooperative.（“退货退款保证”是卖家在DHgate.com上出售的每一件商品的承诺。当你收到在我们的网站上购买和付款的物品，你发现它不是描述的或质量差，你可以联系卖家解决这些问题。如果卖方不合作，DHgate将提供额外的帮助。）可知DHgate.com上的买家可以得到DHgate额外的帮助。故选B。

2.细节理解题。根据Scope部分中The following points should not be included in the “Returns & Refund Guarantee”:▲You didn’t contact the seller within the promised time.（以下不应包括在“退货及退款保证”内:你没有在承诺的时间内联系卖方。）可知买方在承诺的时间内寻求帮助属于担保范围。故选C。

3.细节理解题。根据Sellers are able to set up the following promise:部分中▲Buyers can return the items for a refund when they are not as described or possess quality issues by communicating directly with the seller.(买家可以在卖家设置的特定日期内（如收到商品之日起的3天和7天）退还商品以获得退款。)可知，卖家要获得退款，必须在特定日期退款。故选D。