Question

听下面一段较长对话，回答以下小题。

1.What are the speakers mainly talking about?

A.A missing pet. B.A late package.

C.A wrong food order.

2.Who is Tommy?

A.The woman’s son. B.The woman’s pet. C.The woman’s boss.

3.What is wrong with the delivery drivers?

A.They are ill.

B.They are out for lunch.

C.They have left the company.

4.What will the woman get the money for according to the man?

A.Her lost item. B.Delivery costs.

C.Her time spent on the phone.

Answer

1.B

2.B

3.A

4.C

【解析】

【原文】

W: I have been on hold for half an hour trying to find out where my delivery is!

M: I apologize, Mrs. Smith. This is not the level of service we usually offer.

W: Then what is the problem? It’s a present for my little Tommy. It’s his birthday tomorrow. I picked some dog food for him. Why haven’t I received his present yet?

M: We had to use a delivery service instead of our own drivers.

W: Why?

M: I shouldn’t really say.

W: I demand an explanation, or I want to speak to your boss.

M: Our drivers all eat from the same restaurant at lunch. They have all got food poisoning.

W: Well, I’m sorry to hear that. I hope they are OK.

M: Me, too. Because you are such a loyal customer, I would like to offer you a full refund for the item.

W: I guess that would be acceptable. Hold on, there’s someone at my door.

M: Hello, Mrs. Smith?

W: That was your driver. It arrived! Thank you so much.

M: I’m glad it all worked out fine. We would still like to offer you a refund, for the length of the call.

W: Thank you. That would be lovely.