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Graduation finally came. My classmates and I decided to do something. After a heating discussion, we agreed on making the video to record our experiences at school.
Material collecting takes us a whole week, during that time we interviewed our teachers and took pictures of every aspect of school life. The editing part before that was tough. They debated over what to put into the video. Some compromises were unavoidable, but the video proved perfectly.
Several days later on, when the video was played at the graduation ceremony, it well received. All the teachers and students shared a great time, which surely gave us a great sense of achievements.
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Married for 60 years, a couple from Wuhan, Hubei province, recovered from COVID-19 together thanks to the care of the medics and more 1.(important) the support from each other.
“They held hands together 2. we took them downstairs for CT scans. They got 3. the tough time together. They are very much in love.” said Yu Liping, a doctor 4. treated the couple.
Fu Chunzhi, 79, and Li Hongsheng, 84, returned to the hospital to show their appreciation to the medics.
On Feb 4, Fu started to cough and had fever. Two days later, Li also started to show similar symptoms. On Feb 7, CT scans showed there were infections in their lungs and hospital 5. (admit) was needed. Soon their cases 6. (confirm).
“We put them into 7. same ward so they could encourage each other and wouldn’t feel lonely,” Yu said. “The couple was afraid of the needles so the nurses had to be very patient 8. (ease) their stress.”
On Feb 24, the couple was discharged and they walked out of hospital while 9. (hold) hands. After a 14-day quarantine at home their life 10. (return) to normal now.
My 83-year-old mother was very ill and I had to put my life on hold to look after her. I ______ a bowl when she felt sick, and lit fires to keep her ______. I cooked and persuaded her to take a few______.
It’s hard to take care of a dying parent, whoever you are. It was ______ hard for me because I am a doctor myself. I couldn’t help looking at her in two different ways. The medical ______ saw the body with the coldness that medicine______. But the ______ saw the woman who had given birth to me, sent me off to college and had been a ______ presence in my life for over half a century. ______, my mother didn’t appreciate how hard it was for me to ______ her. I remember an exchange between her and the nurse who came to see her once a week: “You could get some more help with care.” “Oh, I don’t think I need that,” Mom said. Mom didn’t understand that the ______ would have taken some of the burden off me.
None of the treatments her doctors gave her ______. She refused painkillers for a long time, but finally the pain ______ her. When she accepted the painkillers, she accepted the ______ that she would die.
While living, being and dying with Mom I ______ something precious dawning. We became closer. We ______ so many stories from our past that it was ______ our memories had become one. In the past our relationship had been difficult. We had often ______. But when the end came, both of us ______ accepted that we looked at the world in different ways. We were daughter and mother and we loved each other. That was all that ______.
1.A.rushed for B.hoped for C.longed for D.fought for
2.A.cold B.warm C.living D.mild
3.A.bites B.mouths C.stomachs D.hands
4.A.necessarily B.exactly C.virtually D.especially
5.A.amateur B.trainer C.professional D.leader
6.A.requested B.required C.helped D.promised
7.A.son B.doctor C.friend D.daughter
8.A.ever B.rare C.occasional D.constant
9.A.Also B.Instead C.Therefore D.Still
10.A.contribute to B.care about C.attend to D.concern about
11.A.medicine B.care C.help D.illness
12.A.stopped B.worked C.healed D.faded
13.A.convinced B.advised C.commanded D.covered
14.A.wish B.lie C.fact D.future
15.A.met B.witnessed C.wished D.left
16.A.experienced B.expected C.shared D.studied
17.A.as if B.even if C.in that D.now that
18.A.cried B.gathered C.laughed D.argued
19.A.complicatedly B.simply C.hardly D.generally
20.A.existed B.came C.called D.mattered
No matter how hard you work to keep your customers satisfied, you’re bound to come up against one or two who have a negative experience with your product or service. 1. However, it’s your job to address the customer’s concerns and give them a reason to come back to your brand. Below are the techniques that have worked in calming any angry customer.
2. It may seem like common sense for companies to respond as soon as possible, if not immediately, to an upset customer. The longer that customer has to wait, the angrier they’ll get and the more likely they are to write a bad review. A quick acknowledgement and show of concern will go a long way.
Just listen. Active listening is an essential skill in managing a team. It’s just as important for providing good customer service—especially when someone is upset.3. Then let them know you understand and sympathize with their disappointment.
Remain calm and ask them what they want to happen. If the No.1 rule of customer service is that the customer is always right, the second rule is to remain calm. Even in the face of angry customers, keeping a level head will have a naturally calming effect on them.
Give them the time to explain exactly what they’re upset about.4. Sometimes a little compromise might be needed on their part depending upon that solution.
Get on the phone. In today’s period of social media, customers feel very comfortable airing their frustrations from behind a keyboard.5. Most of the time if you call and explain your side—and listen to theirs— you can work things out.
A.Respond immediately.
B.It may not necessarily be your fault.
C.Give them time to express their concerns.
D.You might as well ask them questions, too.
E.Putting yourself in their shoes can solve problems quickly.
F.It is recommended that reaching out to them personally on the phone resolve the issue.
G.Ask what they feel is an appropriate solution and do your best to make that happen.
From talking robots and video phones to rovers on Mars, technology has become so advanced that the previously impossible seems to occur on a daily basis. And yet - we still have no cure for the common cold.
Why can’t we stop the common cold? According to Peter Barlow, a scientist at Edinburgh Napier University in the UK, the main challenge lies in the many different types of cold viruses that are produced by the rhinoviruses (鼻病毒). There are at least 160 types. They mutate (突变) so easily that they quickly become resistant to drugs, or learn to hide from our immune systems. In other words, a single cure isn’t likely to work on every type of cold.
However, researchers from Stanford University and the University of California, San Francisco, have found a possible answer. They discovered a protein that the viruses need. Without it, they can’t spread inside your body.
To identify the gene which produces the specific protein needed by the viruses, researchers used a gene-editing technique to test all genes in the human genome one by one for thousands of cells. These modified (改变的) cells were then exposed to a range of enteroviruses, including the rhinoviruses which cause the common cold. All the viruses were unable to replicate (复制) inside cells without a gene that produces a specific protein, called methyltransferase SETD3.
Then, they tested genetically modified mice, which were completely unable to produce the protein. The mice were able to live healthy, normal lives without the protein. “Lacking that gene protected the mice completely from viral infection.” associate professor Jan Carette, from Stanford, told the BBC. “These mice would always die, but they survived and we saw a very strong reduction in viral replication and very strong protection.”
Carette said the plan is to find a drug which can temporarily suppress (抑制) the protein, instead of producing genetically modified humans. “We have identified a fantastic target that all enteroviruses and rhinoviruses require and depend on. Take that away and the virus really has no chance.” said Carette. “This is a really good first step – the second step is to have a chemical that mimics (模拟) this genetic deletion.” he added.
1.What does Peter Barlow think is the main problem for prevention of the common cold?
A.The slow mutation of some genes.
B.The fast speed at which rhinoviruses spread.
C.The harm rhinoviruses do to the immune system.
D.The wide variety of cold viruses created by rhinoviruses.
2.What can we learn about the protein needed by the viruses?
A.It helps the viruses replicate inside our bodies.
B.It allows the viruses to mutate easily.
C.It helps the viruses become resistant to drugs.
D.It accelerates the speed at which the viruses spread.
3.What did the researchers discover in their gene-editing study?
A.Genetically modified mice died because they lacked the protein.
B.The modified cells seemed to protect the mice against viral infections.
C.More methyltransferase SETD3 was produced after the cells were modified.
D.The gene-editing technique was more effective against enteroviruses than rhinoviruses.
4.What do the researchers most probably do next, according to Carette?
A.Conduct experiments on genetically modified humans.
B.Identify a drug that can help reduce the protein.
C.Apply this gene-editing technique to control other viruses.
D.Find a chemical that can cure all enteroviruses and rhinoviruses.
Helping yourself to a cup of coffee may seem like a small, everyday thing. But it is not the case if you are quadriplegic (四肢瘫痪). Quadriplegics have lost the use of all four limbs. Thanks to a project organized by John Donoghue of Brown University, in Rhode Island, and his colleagues, quadriplegics have hope.
One of the participants in his experiments, a 58-year-old woman who is paralyzed and unable to use any of her limbs, can now pick up a bottle containing coffee and bring it close enough to her mouth to drink from it using a straw. She does so using a thought-controlled robotic arm fixed to a nearby stand. It is the first time she has managed something like that since she suffered a stroke, nearly 15 years ago.
Arms are more complicated pieces of machinery than legs, so controlling them via electrodes (多波段电极) attached to the skin of someone’s scalp (头皮) is not yet possible. Instead, brain activity has to be recorded directly. And that is what Dr Donoghue is doing. Dr Donoghue and his team have had small, multichannel electrodes implanted in the parts of the motor cortexes (运动皮质) of participants’ brains associated with hand movements.
Dr Donoghue and his team decoded signals from their participants’ brains as they were asked to imagine controlling a robotic arm making present movements. The woman and other volunteers were then encouraged to operate one of two robot arms by thinking about the movements they wanted to happen. When the software controlling the arms detected the relevant signals, the arms moved appropriately. The arm that the woman used to help herself to a drink is a lightweight device developed by DLR, German’s Aerospace Centre, as part of its robotics program.
Dr Donoghue and his colleagues have thus shown that a mechanical arm can be controlled remotely by the brain of a person with paralysis. Controlling an arm that is attached to the individual’s body will be trickier, but in time even that may be possible. In the meantime, a robotic arm attached to a wheelchair will be a real soon.
1.What does the underlined word “that” in Paragraph3 refer to?
A.Controlling a robotic arm via electrodes attached to the scalp.
B.Recording the activity of brain and implanting electrodes.
C.Controlling a robotic leg via electrodes attached to the scalp.
D.Controlling a mechanical arm attached to the individual’s body.
2.Which statement may the author agree with?
A.Thanks to the research by Dr Donoghue and his colleagues, a paralyzed woman can get herself a drink.
B.The woman in the experiment drinks a bottle of coffee with a robotic arm attached to her scalp.
C.The woman is encouraged to control the mechanical arm by moving her body.
D.The robotic arm the woman used is remoted by DLR.
3.What’s the author’s attitude to the future of the robotic arm attached to quadriplegic?
A.Pessimistic. B.Objective.
C.Controversial. D.Optimistic.
4.What’s the main idea of the text?
A.Quadriplegics can use the artificial limbs developed by Dr Donoghue and lead a good life by themselves.
B.The newly-developed thought-controlled robotic arms can help the paralyzed in their daily life.
C.Scientists have invented a kind of robotic arm attached to the individual’s body.
D.A quadriplegic can be on his feet again due to the new invention.
