In which season did the woman get to Prague?
A.In summer. B.In autumn. C.In winter.
假如你是李华，你将代表学校参加美国中学生来校交流活动，讨论主题为“我理想中的职业”。请你准备一份发言稿，内容包括：
1. 如何选择职业；
2. 你的职业选择。
注意：1. 词数 100 以上；
2. 发言稿的开头已给出，不计入总词数；
3. 可以适当增加细节，以使行文连贯。
Good afternoon, everyone!
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Thank you for listening.
短文改错
Graduation finally came. My classmates and I decided to do something. After a heating discussion, we agreed on making the video to record our experiences at school.
Material collecting takes us a whole week, during that time we interviewed our teachers and took pictures of every aspect of school life. The editing part before that was tough. They debated over what to put into the video. Some compromises were unavoidable, but the video proved perfectly.
Several days later on, when the video was played at the graduation ceremony, it well received. All the teachers and students shared a great time, which surely gave us a great sense of achievements.
语法填空
Married for 60 years, a couple from Wuhan, Hubei province, recovered from COVID-19 together thanks to the care of the medics and more 1.(important) the support from each other.
“They held hands together 2. we took them downstairs for CT scans. They got 3. the tough time together. They are very much in love.” said Yu Liping, a doctor 4. treated the couple.
Fu Chunzhi, 79, and Li Hongsheng, 84, returned to the hospital to show their appreciation to the medics.
On Feb 4, Fu started to cough and had fever. Two days later, Li also started to show similar symptoms. On Feb 7, CT scans showed there were infections in their lungs and hospital 5. (admit) was needed. Soon their cases 6. (confirm).
“We put them into 7. same ward so they could encourage each other and wouldn’t feel lonely,” Yu said. “The couple was afraid of the needles so the nurses had to be very patient 8. (ease) their stress.”
On Feb 24, the couple was discharged and they walked out of hospital while 9. (hold) hands. After a 14-day quarantine at home their life 10. (return) to normal now.
My 83-year-old mother was very ill and I had to put my life on hold to look after her. I ______ a bowl when she felt sick, and lit fires to keep her ______. I cooked and persuaded her to take a few______.
It’s hard to take care of a dying parent, whoever you are. It was ______ hard for me because I am a doctor myself. I couldn’t help looking at her in two different ways. The medical ______ saw the body with the coldness that medicine______. But the ______ saw the woman who had given birth to me, sent me off to college and had been a ______ presence in my life for over half a century. ______, my mother didn’t appreciate how hard it was for me to ______ her. I remember an exchange between her and the nurse who came to see her once a week: “You could get some more help with care.” “Oh, I don’t think I need that,” Mom said. Mom didn’t understand that the ______ would have taken some of the burden off me.
None of the treatments her doctors gave her ______. She refused painkillers for a long time, but finally the pain ______ her. When she accepted the painkillers, she accepted the ______ that she would die.
While living, being and dying with Mom I ______ something precious dawning. We became closer. We ______ so many stories from our past that it was ______ our memories had become one. In the past our relationship had been difficult. We had often ______. But when the end came, both of us ______ accepted that we looked at the world in different ways. We were daughter and mother and we loved each other. That was all that ______.
1.A.rushed for B.hoped for C.longed for D.fought for
2.A.cold B.warm C.living D.mild
3.A.bites B.mouths C.stomachs D.hands
4.A.necessarily B.exactly C.virtually D.especially
5.A.amateur B.trainer C.professional D.leader
6.A.requested B.required C.helped D.promised
7.A.son B.doctor C.friend D.daughter
8.A.ever B.rare C.occasional D.constant
9.A.Also B.Instead C.Therefore D.Still
10.A.contribute to B.care about C.attend to D.concern about
11.A.medicine B.care C.help D.illness
12.A.stopped B.worked C.healed D.faded
13.A.convinced B.advised C.commanded D.covered
14.A.wish B.lie C.fact D.future
15.A.met B.witnessed C.wished D.left
16.A.experienced B.expected C.shared D.studied
17.A.as if B.even if C.in that D.now that
18.A.cried B.gathered C.laughed D.argued
19.A.complicatedly B.simply C.hardly D.generally
20.A.existed B.came C.called D.mattered
No matter how hard you work to keep your customers satisfied, you’re bound to come up against one or two who have a negative experience with your product or service. 1. However, it’s your job to address the customer’s concerns and give them a reason to come back to your brand. Below are the techniques that have worked in calming any angry customer.
2. It may seem like common sense for companies to respond as soon as possible, if not immediately, to an upset customer. The longer that customer has to wait, the angrier they’ll get and the more likely they are to write a bad review. A quick acknowledgement and show of concern will go a long way.
Just listen. Active listening is an essential skill in managing a team. It’s just as important for providing good customer service—especially when someone is upset.3. Then let them know you understand and sympathize with their disappointment.
Remain calm and ask them what they want to happen. If the No.1 rule of customer service is that the customer is always right, the second rule is to remain calm. Even in the face of angry customers, keeping a level head will have a naturally calming effect on them.
Give them the time to explain exactly what they’re upset about.4. Sometimes a little compromise might be needed on their part depending upon that solution.
Get on the phone. In today’s period of social media, customers feel very comfortable airing their frustrations from behind a keyboard.5. Most of the time if you call and explain your side—and listen to theirs— you can work things out.
A.Respond immediately.
B.It may not necessarily be your fault.
C.Give them time to express their concerns.
D.You might as well ask them questions, too.
E.Putting yourself in their shoes can solve problems quickly.
F.It is recommended that reaching out to them personally on the phone resolve the issue.
G.Ask what they feel is an appropriate solution and do your best to make that happen.
