I work as the reception manager at my hotel. A booking came in a few weeks ago with a note attached saying that the guest will be ________ with her deaf father. As they were here for a number of days, the daughter wanted to make his trip to Ireland as ________ as possible. Upon seeing this note and ________ I would be the one to check them in as I was scheduled for their ________ time, I decided to learn some very basic ________ language.
I ________ the guest in my usual fashion, asking for the surname on the booking. Once I heard the name I realized ________ who was standing in front of me.
I had been learning for two weeks how to ________ “Welcome to Ireland. My sign language is terrible, but please ________ you need anything during your _______ just let me know and we will help you.”
I________ at the father and daughter in front of me. Turning to the father, I began the ________ I had learned for him. His daughter ________, cried and called me sweet. But the father ________ smiled and was so happy. Honestly, seeing his ________ was enough for me. It was so ________ of the last few weeks of learning basic American Sign Language (ASL).
On check-out I sadly wasn’t working, but they had left a ________ for me. A small box with some chocolates and a book on ASL. Inside the inscription (题词) read “Thank you very much for what you did on check-in. You have no idea how much this ________ to my father and we can’t thank you enough. You’ve ________ his trip home to his family after 50 years very special with one simple ________.”
1.A.working B.traveling C.applying D.attending
2.A.smooth B.brief C.long D.cheap
3.A.observing B.planning C.noting D.worrying
4.A.departure B.arrival C.dinner D.journey
5.A.trade B.body C.computer D.sign
6.A.invited B.entertained C.greeted D.accommodated
7.A.immediately B.eventually C.perfectly D.gradually
8.A.operate B.share C.understand D.say
9.A.if B.before C.until D.unless
10.A.adventure B.wander C.play D.stay
11.A.pointed B.smiled C.stared D.shouted
12.A.much B.mass C.bit D.piece
13.A.turned down B.took down C.went down D.broke down
14.A.just B.already C.ever D.still
15.A.achievement B.reaction C.satisfaction D.amazement
16.A.aware B.certain C.worthy D.free
17.A.gift B.prize C.award D.memory
18.A.explained B.showed C.contributed D.meant
19.A.promoted B.made C.changed D.supported
20.A.word B.concept C.gesture D.measure
How to volunteer abroad
There is so much good to do in the world! If you are planning a trip, here are some pointers to make the most of your volunteer opportunities.
Prepare in advance. 1.. Find out what languages are spoken, any cultural differences and any issues of which you should be aware. You must have a heart to serve, and also know how to be careful.
Go in with modesty. When visiting another culture, the first step should be humility. Go with caring hearts, open minds, and listening ears. Keep in mind that you are a guest. 2.. You won’t make any true progress. You might build a home for a family in need, but you won’t build trust.
3.. When you volunteer abroad, you should be doing it with a full heart. It’s important to eat with locals, share in their customs, and attend their activities. You must engage yourself fully in the volunteer opportunity, which shows that you care about what you’re doing together.
Share when you return. Don’t just keep that volunteer experience in your head or in your journal. 4., but even better is sharing it in one-on-one or group conversations. In these conversations, it’s not just “I dug a well and helped a community gain 20 more gallons of fresh water a day.” Yes, that is important! 5..
International volunteering is a gift. It is actually more of a gift for you than the recipients. Through the lessons you learn, you become a better person, a stronger leader.
A. Consider the time outside as an opportunity
B. Posting it on social media is a positive idea
C. Use their local techniques
D. If you don’t do this, you risk damaging the relationship at the start
E. Many people go in to “do the job” and then go back to their hotels
F. Make sure you take time to understand the host country before you go
G. Even more important is being sincere and learning more about yourself
Peter Drucker is the world’s most influential management master. Probably more than anyone else, he has helped to determine the nature of management and the tasks and responsibilities of the manager.
Drucker’s interests have ranged broadly. In the 1930s and the 1940s, he wrote a series of thoughtful books on capitalist society. From the 1950s to the 1970s, he wrote a series of books on management. Since the late 1970s, he has been more interested in the impact of technological and social change on management and business.
Drucker’s writings avoid formal theories of management and organization and instead encourage managers to ask basic questions. Famously, he urged managers to stop trying to manage processes and instead seek to manage for results, emphasizing output rather than function. In his view, managers should be the pivot around which the organization works, rather than directors controlling from the top down or officers leading from the front.
According to Drucker, it is the manager who breathes life into the enterprise and makes it function. “The enterprise can decide, act and behave only as its managers do.”
In a milestone passage, Drucker says that there is only one valid purpose for a business：“To create a customer. Markets are not created by nature or economic forces, but by the people who manage a business.” Drucker emphasizes the need to consider the needs and motivations of customers, not just the problems of price and distribution that had formerly controlled marketing.
He also stresses the responsibilities of managers: to achieve economic performance, to make work productive and to manage the social effects that any enterprise has on its environment. Particularly important is the third set of responsibilities. Increased social responsibility, says Drucker, is part of the price that must be paid for commercial success.
Drucker sees management as an art rather than a science and constantly speaks of management in human terms, which has made him the most popular and widely read management writer of all time.
1.What is the text mainly about?
A.The biography of Peter Drucker.
B.What makes a good business.
C.The responsibilities of managers.
D.Peter Drucker and his influence on management.
2.What does the underlined word “pivot” in paragraph 3 mean?
A.Helper. B.Center.
C.Adviser. D.Controller.
3.Which of the following is true according to the text?
A.Controlling the process of the business is the key to success.
B.Price and distribution decide the domination of markets.
C.A business works well if it has a good functional manager.
D.Managers should put the domination of markets above all.
4.The responsibilities of a manager doesn’t include __________.
A.improving the profit
B.better working efficiency
C.ensuring a better society
D.paying the price for his or her faults
Those who are concerned that robots are taking over the world can rest easy—for now. Though the androids have proved useful at performing ordinary tasks, they are not ready for the greatest time. At least that appears to be the case at Japan’s Henn-na Hotel chain where over half of the robot staff are being replaced by humans.
The first location of the unique hotel opened in July 2015 was at Nagasaki’s Huis Ten Bosch Theme Park. The hotel’s owner, Hideo Sawada, promised the hotel to be managed primarily by robots. Guests were greeted and checked-in by a dinosaur robot, while a cute android called Churi, placed inside each room, provided information about attractions. Not surprisingly, the lodging, recognized in 2016 as the world’s first robot-staffed hotel by Guinness World Records, drew in curious visitors from all around the world.
But as the years have passed, the hotel’s main draw is becoming less novel and more unsatisfactory. Also as the robots are “aging”, they are costing more to repair. Among the 283 androids being replaced are the chain’s two dinosaur receptionists. In addition to scaring young guests, they are also unable to photocopy guests’ passports, forcing human employees to step in each time. Also out are the cute Churi robots, which annoyed guests by interrupting their conversations. For example, one guest told The Wall Street Journal that Churi mistook his snoring for a command and kept asking him to repeat his request all night.
Sawada told The Wall Street Journal, “When you actually use robots you realize there are places where they aren’t needed—or just annoy people.” While Sawada may be cutting back on his use of androids, the recently-opened Smart LYZ Hotel and the Fly Zoo Hotel in China, are run entirely by robots, with not a human in sight. Whether the employees have more competence than those “hired” by the Henn-na Hotel chain remains to be seen.
1.What makes Japan’s Henn-na Hotel unique?
A.Its robot employees. B.Its advanced equipment.
C.Its convenient location. D.Its successful management.
2.What is the author’s purpose with the example in paragraph 3?
A.To entertain readers. B.To prove Churi’s drawback.
C.To introduce Churi’s functions. D.To persuade people not to book the hotel.
3.What does the owner of Japan’s Henn-na Hotel think of his robot staff now?
A.Attractive. B.Costly.
C.Pioneering. D.Disappointing.
4.What is the best title for the text?
A.Robots Are Taking Over the World.
B.The Boom of Robots-staffed Hotel.
C.Robot Staff Are Fired For No Competence.
D.The First Robots-staffed Hotel Won Guinness World Record.
In 1947, the province Bengal of Pakistan was divided into two parts: the western part became India and the eastern part is known as East Bengal which was later known as East Pakistan. At that time there were many economic, social and cultural problems. In 1948, when government announced Urdu as the national language, it caused the protest among the Bengali speaking majority of Pakistan. The protest got out of control and ended with the death of four protestors of the University of Dhaka who were shot by the police on 21st February, 1952. The students’ deaths during the fight for their mother language are now remembered as The International Mother Language Day (IMLD).
Each year on Feb 21, UNESCO holds the event to draw attention to the disappearance of the world’s languages: dozens of them are disappearing each year. What happens when a language dies out? Something huge is lost -- not just sounds and marks but the way that people make sense of the world and communicate with each other. And it is through language that we have culture and tradition. Kill a language and all this is killed too.
Through IMLD, more people are becoming more aware of the destruction of linguistic (语言的) diversity in modern times and trying to stop it. The Myaamia Project is a kind of effort. This is an attempt to revive (复兴) the language spoken by the Miami and Illinois tribes (部落) of the US. Project members work to encourage people to study and communicate with this language, which formally died out in the 1960s.
This is why we should remember the wise words of Nelson Mandela: “If you talk to a man in a language he understands, that goes to his head. If you talk to a man in his own language, that goes to his heart.”
1.What can we know from the first paragraph?
A.Bengal had the biggest population in Pakistan.
B.The conflict resulted from linguistic controversy.
C.The Bengali were the majority who spoke Urdu.
D.The police shot four students to end the protest.
2.What message does Paragraph 2 mean to convey?
A.Dozens of languages die out every February.
B.The world is known merely through languages.
C.Language helps to preserve and promote culture.
D.Much attention has been paid to language protection.
3.What does the Myaamia Project aim to do?
A.Keep linguistic diversity. B.Protect an American tribe.
C.Raise money to help the locals. D.Focus on native language learning.
4.Why does the author mention Mandela’s words?
A.To show his contribution to language protection.
B.To stress the difficulty in learning a dying language.
C.To reflect the possibility to preserve a local language.
D.To emphasize the importance of one’s mother tongue.
Duplays Ramadan netball league
This is one of the most popular women’s leagues, so sign your team up now for five weeks of netball.
Price: Dhs 2,250 per team.
Time: Sun. and Mon., 7 pm-10:30 pm, June 8 to July 13.
Place: Emirates International School, Umm Suqeim 3.
www. duplays. com (04 447 2394)
Bounce’s first anniversary
The first national indoor trampoline (蹦床) park is celebrating its first anniversary with an After Dark Party. Fans of Bounce can come together on the trampolines and jump to party tunes from DJ Scott Forshaw.
Limited tickets available.
Price: Dhs 80.
Time: On Thursday June 4, 8 pm-midnight.
Place: Bounce, 4B Street, Al Quoz.
www. bounce. ae (04 3211 400)
Jump Boxx Beatz
Enjoy new Thursday night jump sessions at Jump Boxx indoor trampoline park. DJs will spin your favorite tracks as you bounce. Tickets are abundant on the spot.
Price: Dhs 69 per hour, plus Dhs 11 for grip (防滑力) socks.
Time: Thur. 7 pm-11 pm, July 8 to August 8.
Place：Uptown Mirdif.
www.jump-boxx.com (800 5867)
Fit Republik’s summer sports camp for kids
Sign your kids up now for a summer of sport at Fit Republik. The camp takes place from Sunday July 5 to Thursday August 27 and will offer children aged 4 to 14 a variety of daily activities including martial (军事的) arts, gymnastics, aquatics (水上的) sports and functional training. Call to register your child in advance.
Price: Dhs 270 per child, per day, Dhs 950 for five days. Prices include lunch.
Time: Sun.-Thur. 8:45 am-2:15pm, July 5 to August 27.
Place: Dubai Sports City.
www.fitrepublik.com (04 556 1800)
1.What makes the second and third events similar to each other?
A.They are both celebrations.
B.They are both intended for kids.
C.Music is to be played at the parties.
D.They both open at exactly the same time.
2.Which of the four events will last longest?
A.Duplays Ramadan netball league.
B.Bounce’s first anniversary.
C.Fit Republik’s summer sports camp for kids.
D.Jump Boxx Beatz.
3.What can we learn from the text?
A.You have to pay to take part in the events.
B.Teamwork is a must in all the events.
C.Students of all ages can register for Fit Republik.
D.Tickets for the four events are to be booked ahead of time.
