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As s businesswoman, I care deeply about ...

    As s businesswoman, I care deeply about my customers. But like anyone for whom you feel affection, _______ can also drive you mad. They’ll come rushing in, _______their handbag’s been stolen. They’ll _______ that they left it in the changing room, create havoe (混乱) and then _______ it had been in their car all the time. They’ll have out half the _______ in the shop, and want the only style you don’t have left in a _______ colour. I do know how upset the shop staff can get, but I try to persuade them to keep _______.

I remember the first really _______ customer we had at Covent Garden. She was _______ absolutely everything, nothing was right and I was rather ________ that she became a “regular”. After a while, she ________ for the way she behaved at the beginning. She had split up with her husband the week before, was living in a flat ________, and since she’d found it too much to cope with (应对), she’d taken it out on ________ people.

That taught me a valuable ________ and I pass it on to the people who ________ in the market. Don’t take it ________. If a customer is rude or difficult, just think “Maybe she’s had a row with her husband. Maybe her child’s not ________.” Always water it down and don’t let your ego (自我) get ________. If you do, you won’t be able to ________ it and the whole thing develops into an unpleasant scene and that ________ everyone’s day.

1.A.shopkeepers B.customers C.salespersons D.receptionists

2.A.saying B.pretending C.guessing D.replying

3.A.agree B.promise C.imagine D.swear

4.A.forget B.decide C.discover D.assume

5.A.foods B.catalogues C.belongings D.goods

6.A.particular B.different C.matching D.natural

7.A.fighting B.smiling C.waiting D.changing

8.A.generous B.polite C.careless D.difficult

9.A.curious about B.displeased with C.patient with D.uncertain about

10.A.relaxed B.delighted C.surprised D.embarrassed

11.A.searched B.argued C.prayed D.apologized

12.A.by chance B.by herself C.on purpose D.on duty

13.A.rude B.such C.other D.lonely

14.A.lesson B.trick C.skill D.trade

15.A.work B.shop C.meet D.quarrel

16.A.kindly B.secretly C.personally D.casually

17.A.ready B.away C.up D.well

18.A.out of sight B.in the way C.behind the scene D.above the law

19.A.stress B.expect C.handle D.blame

20.A.ruins B.makes C.starts D.saves

 

1.B 2.A 3.D 4.C 5.D 6.A 7.B 8.D 9.B 10.C 11.D 12.B 13.C 14.A 15.A 16.C 17.D 18.B 19.C 20.A 【解析】 这是一篇夹叙夹议文。作者是一位生意人,遇到过各种各样让人抓狂的顾客,而有一个难缠的顾客,一开始对每件事都不满意,结果居然成了常客。最后顾客告诉作者,是因为自己和丈夫分居了,于是把气撒到其他人身上,这让作者学到了宝贵的一课,那就是要学会淡化和难缠顾客之间的矛盾,不然当事情发展成不愉快的场面时,结果只会毁了每个人的一天。 1. 考查名词词义辨析。句意:但就像任何一个你喜欢的人一样,顾客也会让你抓狂。A. shopkeepers店主;B. customers顾客;C. salespersons售货员; D. receptionist接待员。根据上文I care deeply about my customers可知作者是生意人,因此此处指的是顾客让自己抓狂。故选B。 2. 考查动词词义辨析。句意:他们会冲进来,说手提包被偷了。A. saying说;B. pretending假装;C. guessing猜测;D. replying回答。结合后文their handbag’s been stolen可知此处是指说的内容应用say。故选A。 3. 考查动词词义辨析。句意:他们会发誓说他们把它忘在更衣室里了,搞得一团糟,然后发现它一直在他们的车里。A. agree同意;B. promise承诺;C. imagine想象;D. swear发誓。顾客冲进作者的店里,信誓旦旦地说自己的包是忘在了更衣室里。故选D。 4. 考查动词词义辨析。句意:他们会发誓说他们把它忘在更衣室里了,搞得一团糟,然后发现它一直在他们的车里。A. forget忘记;B. decide决定;C. discover发现;D. assume假设。结合后文it had been in their car all the time可知顾客一开始说包忘在了更衣室,结果最后发现包一直在他们自己的车里。故选C。 5. 考查名词词义辨析。句意:他们会试用商店里一半的商品,只想要一种你没有那种特别颜色的存货。A. foods食物;B. catalogues目录;C. belongings所有物;D. goods商品。结合后文in the shops可知此处指的是商店里的商品。其它选项不符合语境。故选D。 6. 考查形容词词义辨析。句意:他们会试用商店里一半的商品,只想要一种你没有那种特别颜色的存货。A. particular特别的;B. different不同的;C. matching相配的;D. natural自然的。结合上文the only style you don't have left in a可知顾客试了店里一半的商品,结果想要的只是那种有特别颜色(particular)没有存货的款式。其它选项带入不符合语境。故选A。 7. 考查动词词义辨析。句意:我知道店员会有多沮丧,但我努力说服他们保持微笑。A. fighting打架;B. smiling微笑;C. waiting等待;D. changing改变。结合上文可知,一些顾客有一些很无厘头的要求和行为,面对这种情况,虽然店员会很沮丧,“但是”一词边是转折,与“沮丧”一词情感色彩相反,结合选项,B项“微笑”符合句意。故选B。 8. 考查形容词词义辨析。句意:我还记得我们在Covent Garden遇到的第一个难缠的顾客。A. generous慷慨的;B. polite礼貌的;C. careless粗心的;D. difficult难缠的,困难的。结合后文nothing was right可知这位顾客对一切都不满,很难缠。故选D。 9. 考查动词短语辨析。句意:她对每件事都很不满意,没有什么是对的,令我相当惊讶的是,她居然成了“常客”。A. curious about好奇;B. displeased with对……不满意;C. patient with对……有耐心;D. uncertain about对……不能肯定。结合后文nothing was right可知这个顾客对一切都不满意。故选B。 10. 考查形容词词义辨析。句意:她对每件事都很不满意,没有什么是对的,令我相当惊讶的是,她居然成了“常客”。A. relaxed放松的;B. delighted高兴的;C. surprised惊讶的;D. embarrassed尴尬的。结合上下文可知这位顾客对每件事都不满意,但是居然成了“常客”,这让作者感到很惊讶才对。故选C。 11. 考查动词词义辨析。句意:不久,她为自己一开始的行为道歉。A. searched搜索;B. argued争论;C. prayed祈祷;D. apologized道歉。顾客一开始很难缠,对一切都不满,结果后来成了常客,她开始为自己一开始的行为道歉。apologize for“为某事道歉”。故选D。 12. 考查介词短语辨析。句意:她一周前和丈夫分居了,现在一个人住在一套公寓里,因为她觉得实在难以应付,就把气撒在别人身上。A. by chance偶然;B. by herself她独自地;C. on purpose故意地;D. on duty值班。结合上文She had split up with her husband the week before, was living in a flat可知女顾客和丈夫分居了,因此现在是独自住在一套公寓里。故选B。 13. 考查形容词词义辨析。句意:她一周前和丈夫分居了,现在一个人住在一套公寓里,因为她觉得实在难以应付,就把气撒在别人身上。A. rude粗鲁的;B. such这样的;C. other其他的;D. lonely寂寞的。结合上文since she'd found it too much to cope with, she'd taken it out on可知她难以应付这样压力,于是决定把气撒在其他人身上。other people“其他人”。故选C。 14. 考查名词词义辨析。句意:这给我上了宝贵的一课,我把它传授给了在市场上工作的人。A. lesson课程,教训;B. trick诡计;C. skill技能;D. trade贸易。结合后文作者的感悟,可知这件事让作者学到了宝贵的一课。故选A。 15. 考查动词词义辨析。句意:这给我上了宝贵的一课,我把它传授给了在市场上工作的人。A. work工作;B. shop购物;C. meet会面;D. quarrel争吵。结合后文in the market可知是指在市场上工作的人。故选A。 16. 考查副词词义辨析。句意:别太在意。A. kindly亲切地;B. secretly秘密地;C. personally亲自地;D. casually随便地。结合后文作者指出不要让自我妨碍了你,要淡化这种情绪可知此处作者想说的是不要太在意这些事。短语take it personally“在意,把这些放在心上”。故选C。 17. 考查副词词义辨析。句意:也许她的孩子不太好。A. ready迅速地;B. away离开;C. up向上;D. well好地。根据上文Maybe she’s had a row with her husband可知此处列举的是顾客家中有不好的事情发生的情况。故选D。 18. 考查介词短语辨析。句意:一定要淡化它,不要让你的自我妨碍你。A. out of sight看不见;B. in the way妨碍,挡道;C. behind the scene幕后;D. above the law凌驾于法律之上。上文作者提到不要太在意这些顾客,要淡化这种不好的情绪,不要让自己的自我妨碍了自己。故选B。 19. 考查动词词义辨析。句意:如果你这样做了,你将无法处理它,整个事情发展成一个不愉快的场面,毁了每个人的一天。A. stress强调;B. expect期待;C. handle处理;D. blame责备。结合本段内容主要是在说明如何处理粗鲁难缠的顾客的问题。故选C。 20. 考查动词词义辨析。句意:如果你这样做了,你将无法处理它,整个事情发展成一个不愉快的场面,毁了每个人的一天。A. ruins毁灭;B. makes制作;C. starts开始;D. saves拯救。结合上文the whole thing develops into an unpleasant scene and that可知一旦事情发展成不愉快的场面,那么最终只会毁了每一个人的一天。故选A。
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